Area Manager

Bidvest Protea Coin; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading security services provider in South Africa is seeking an experienced security operations manager. The role involves managing comprehensive security services, ensuring client satisfaction, and overseeing operational standards. The ideal candidate must have a PSRA Grade A certification, at least 5 years of management experience, and excellent communication skills. This full-time position requires a proactive approach to risk management and compliance, along with strong people management capabilities.

Qualifications

• Minimum 5 years of operational management experience.
• Bilingual (English and another South African language).
• Code 08 driver's license and reliable transport.

Responsibilities

• Provide comprehensive pro-active security service.
• Manage client relationships and ensure satisfaction.
• Conduct dynamic security and safety risk assessments.
• Ensure compliance with company's SOPs and disciplinary codes.
• Deliver effective team and financial management.

Skills

Operational management

Labour Relations

Communication skills

MS Office

Project management

Quality Management Standards

Analytical skills

Firearm competency

Education

PSRA certification – Grade A

Grade 12 or equivalent qualification

Job description

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

• Render a comprehensive pro-active security service;
• Liaise with client, Regional Clients and handle all internal and External Security queries; Ensure client satisfaction and retention;
• Sustain growth and profitability;
• Increase and sustain the performance and productivity of all staff; Sub-Contractor and Sub Divisions Planning and management;
• To deliver effective team management; Financial management;
• Personnel management;
• Carrying out dynamic security and safety risk assessment;
• Maintaining effective relationships with client staff, management and contractor and service providers Providing reports and recommending process improvements;
• Acting as a focal point for security operations decision making during routine and emergency situations; Adhering to compliance standards and relevant laws;
• Alignment and liaison with all security service provider;
• Alignment and to ensure allocation of all responsible sites are kept up to date, polygons and site lists spread sheet;
• Ensure compliance to the Company’s disciplinary code;
• Ensure that all company SOP’s are followed;
• Ensure training takes place as and when required;
• After hour visits and willing to work long hours;
• Any other duties deemed relevant to the role;

Preferred qualifications/attributes/skills:

• PSRA certification – Grade A;
• Grade 12 or equivalent qualification;
• Minimum 5 years’ operational management experience/exposure;
• Good Labour Relations skills;
• Excellent written & verbal communication skills;
• A working knowledge of MS Office (Word, Excel, Outlook); Bilingual (English and any other South African language); Good interpersonal and customer relations;
• Ability to work independently and under pressure; Willing to work extensive hours as and when required; Willing to work after hours and be on standby;
• Clean disciplinary, criminal and credit record;
• Code 08 Drivers license and own reliable transport;
• Experience of implementing Quality Management Standards;
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders;
• Experience of working with control room systems;
• Analytical and quality focused – able to produce accurate management information; Excellent presentation and IT skills are required;
• Target and KPI focused yet able to deliver whilst maintaining employee engagement;
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs;
• Firearm competency in all three firearms;