Area Manager

Trade On SA; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading fast food brand in Cape Town is seeking an experienced Area Coach to enhance team performance and deliver exceptional customer service. The ideal candidate will have over 5 years of restaurant experience, strong leadership capabilities, and excellent financial acumen. Responsibilities include people management, driving sales initiatives, and ensuring operational excellence. Join us to make a positive impact on our teams and customers.

Qualifications

• 5-6 years of restaurant experience is preferred.
• Fully bilingual in English and Afrikaans.
• Must have a valid driver's license.

Responsibilities

• Build people capability through coaching and support.
• Provide guidance to enhance customer experience.
• Manage controllable expenses and drive profit plan.
• Implement marketing promotions to boost sales.

Skills

Leadership

Financial Acumen

Communication Skills

Customer Service

Administration Skills

Education

Business related tertiary qualification

Job description

Overview

Exciting Opportunity for an Area Coach to Join our Dynamic Company and work within SA’s No. 1 Fast Food brand!

Qualifications

• A Business related tertiary qualification is preferred
• Restaurant experience of 5-6 years highly recommended
• Good Administration and Computer Skills (i.e. Windows, word, spread sheet, electronic mail, electronic sales package and understanding of Financial information)
• Fully Bilingual ( English and Afrikaans ), Good Communication and Interpersonal Skills.
• Financial Acumen and Numeric Proficiency
• Proven ability to lead, coach and support and motivate employees
• Organizing and Planning Skills as well as proven Business skills
• Great People skills in that you can handle Customer and Staff queries and conflict resolution
• Willingness to work on weekends
• Must have a valid drivers licence
• Solid experience in managing a team

Responsibilities Include

• People Management : Build people capability through benching planning. Coach and support the team and management in order to improve performance and encourage and enforce company culture principles. Support your Teams by upholding integral standards within the business. Encourage and motivate.
• Customer Focus : Provide guidance to management and the team in order to implement initiatives to enhance and deliver Customer Mania.
• Profits : Demonstrate operational excellence and set clear and achievable guidelines for the team. Manage controllable and variable expenses. Conduct business reviews periodically. Drives ownership of profit plan via communication and coaching.
• Sales focus : Drive and implement marketing promotions and identify sales growth opportunities. Maximize sales through operational excellence.