Airport Customer Service Agent – Flight & Ticket Support

FlySafair; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline is seeking candidates for a customer service role in Durban. The position involves assisting passengers with ticket sales, managing flight changes, and providing support during disruptions. Ideal candidates must possess Grade 12 or equivalent, strong communication skills, and the ability to work flexible hours, including weekends and public holidays. This is an excellent opportunity for individuals dedicated to delivering exceptional customer service.

Qualifications

• Excellent written and verbal command of English including proper phone etiquette.
• Ability to handle confidential information professionally.
• Experience in airport and ticket sales.

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Provide assistance during flight disruptions and cancellations.
• Ensure professional customer service at all times.

Skills

Customer service skills

Conflict resolution skills

Understanding of Microsoft Office

Ability to work flexible hours

Education

Grade 12 or equivalent

Job description

A leading airline is seeking candidates for a customer service role in Durban. The position involves assisting passengers with ticket sales, managing flight changes, and providing support during disruptions. Ideal candidates must possess Grade 12 or equivalent, strong communication skills, and the ability to work flexible hours, including weekends and public holidays. This is an excellent opportunity for individuals dedicated to delivering exceptional customer service.