Ai Support Specialist — Remote, Shape Ai Cx

Crescendo; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A customer experience technology company in South Africa is looking for an AI Support Specialist to manage customer requests and enhance the functionalities of their CX Assistant. This remote role requires over 2 years of technical support experience and a solid understanding of tools such as Jira and Zendesk. The selected candidate will collaborate with various teams to ensure partners receive accurate and timely support. Join us for a chance to redefine customer experience in the AI era with a competitive salary and benefits.

Benefits

Competitive salary

Benefits

Qualifications

• 2+ years in technical support.
• Strong understanding of customer support tools.
• Ability to collaborate with various teams.

Responsibilities

• Manage customer requests effectively.
• Enhance the functionalities of the CX Assistant.
• Collaborate to ensure accurate and timely support.

Skills

Technical support experience

Strong understanding of Jira

Proficient with Zendesk

Tools

Jira

Zendesk

Job description

A customer experience technology company in South Africa is seeking an AI Support Specialist to manage customer requests and enhance the CX Assistant's functionalities.

This remote role requires 2+ years in technical support and a strong understanding of tools like Jira and Zendesk.

The candidate will collaborate with various teams to ensure partners receive accurate and timely support.

Join us to help redefine customer experience in the AI era, with competitive salary and benefits.

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