AI Conversation Quality Specialist (Voice & Digital) - Sales

AnyVan; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics technology company in Cape Town is seeking an AI Sales Conversation Quality Specialist to enhance their AI sales agents. This role involves analysing conversations to identify missed opportunities and improve sales performance using data-driven strategies and A/B testing. Ideal candidates are detail-obsessed communicators with sales experience and a passion for continuous improvement. Join the team to make AI sound confident, helpful, and commercially smart while driving a culture of constant testing and refinement.

Benefits

Inclusive and diverse workplace

Opportunity for career growth

Qualifications

• Experience in Sales, QA, and/or Enablement.
• Proven experience in developing conversational AI solutions.
• Ability to analyse large sets of transcripts and calls.

Responsibilities

• Build a High-Performing AI Sales Voice Agent.
• Drive sales conversion and identify missed opportunities.
• Run A/B testing and experimentation.
• Ensure operational accuracy without losing commercial impact.
• Create a best-in-class sales response library.

Skills

Strong communication skills

Detail-oriented

Sales experience

Curiosity and experimentation

Analytical skills

Job description

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

AnyVan is expanding AI-powered sales agents across voice and digital channels to support high-volume, high-value customer journeys. To make sure these AI agents sell like our top performers, curious, confident, warm, and commercially sharp, we're hiring an AI Sales Conversation Quality Specialist.

This is not a technical role. It’s a commercial one.

Your job is to analyse conversations, spot missed revenue opportunities, refine objection handling, push continuous improvement, and shape the AI to behave like a world-class sales rep. You’ll use data, A/B testing, and experimentation to drive conversion uplift and build a feedback engine that scales.

You’ll be the person who ensures our AI doesn’t just “sound good” - it sells.

You will review the previous day’s performance daily, spotting gaps instantly and pushing rapid fixes - this role requires someone who is over-the-top detail-obsessed and thrives in fast, high-precision environments.

What You’ll Do

1. Build a High-Performing AI Sales Voice Agent
   • Review voice and chat transcripts to ensure sales tone, confidence, and effective framing are strong and natural.
   • Ensure the AI mirrors our top agents: curious, consultative, warm, and commercially minded.
   • Rewrite weak responses into commercially impactful options.
2. Drive Sales Conversion & Identify Missed Opportunities
   • Strategise and build conversation logic to improve user experience.
   • Spot gaps in objection handling, reassurance, anchoring, price framing, urgency, and close attempts.
   • Recommend targeted improvements to boost impact and apply approved fixes quickly and accurately.
   • Review prior-day performance and analyse conversations and data to identify where the AI missed chances to progress the sale - nothing slips past you.
   • Translate findings, patterns, and test results into clear, digestible reports that can be understood by both technical and non-technical teams.
3. Run A/B Testing & Experimentation
   • Partner with our teams to run structured A/B tests on phrasing, call flow, objection scripts, close attempts, and sales nudges.
   • Track performance trends and push new experiments proactively.
   • Take full ownership of testing what works - and killing what doesn’t - quickly.
4. Shape Sales Prompts, Logic & Behaviour
   • Distinguish between language gaps, logic gaps, and policy errors.
   • Stay up-to-date with industry trends and advancements in AI technology to continuously enhance capabilities.
   • Take ownership of your own development and advocate for upskilling opportunities to stay ahead of emerging trends.
5. Ensure Operational Accuracy Without Losing Commercial Impact
   • Validate that system/API actions were done correctly (quotes, callbacks, booking steps, etc.).
   • Make sure the AI stays compliant while still driving the sale forward.
   • Flag any operational or compliance risks early and drive fixes aggressively.
6. Build a Repeatable QA Structure for Sales
   • Run daily/weekly conversation QA focused on commercial effectiveness.
   • Stress-test new features, sales flows, and behaviour changes before launch.
   • Keep a prioritised improvement log with patterns, themes, and next steps.
   • Bring an “OTT-level” eye for detail - patterns, micro-phrasing issues, tone slips, and logic jumps must be caught immediately and documented clearly.
7. Create a Best-in-Class Sales Response Library
   • Identify, capture and implement high-performing sales phrases, closes, objections, and framing.
   • Build a “What good looks like” library for AI + human onboarding.
   • Document weak or conversion-killing interactions to avoid repetition.

Who You Are

• A natural communicator with an instinct for effective, human sales language.
• Experienced in Sales, QA and/or Enablement.
• Proven experience in developing conversational AI solutions.
• Extremely detail-obsessed- you notice tiny phrasing differences, micro-tone shifts, and subtle logic issues instantly.
• Curious, experimental, unafraid to try new approaches and challenge standard thinking.
• Obsessed with improvement - you want to run 10 tests to find the 1 that moves conversion.
• Structured, detail-oriented, and comfortable analysing large sets of transcripts/calls continually.
• Operationally sharp: you understand rules, journeys, and the importance of accuracy.
• You move fast and aggressively drive improvement.

Success Looks Like

• AI sounds like a top sales agent - confident, helpful, and commercially smart.
• Measurable uplift in conversion & KPI achievement across all AI-assisted journeys.
• Stronger objection handling, clearer close attempts, and more consistent progression.
• Reduction in operational/API errors and compliance issues.
• A culture of constant testing, experimentation, and iteration.
• A world-class sales conversation library that drives both AI and human performance.
• Daily gap-spotting and micro-improvement cycles are in place, with issues identified and addressed within 24 hours.

Our company values are:

• Have fun, get it done (work hard play hard, satisfaction in results, do the right thing)
• Progress over perfection (Innovate and disrupt, Curious and adaptable, Work quick, learn quicker)
• One team thinking big (Collaborate and communicate, Celebrate wins, Embrace challenges)

DE&I

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.