AI-Assisted Customer Support Specialist (eCommerce)

Hire Hangar; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A tech support company is seeking a reliable Customer Support Specialist to manage support tickets for various eCommerce brands. The candidate will review and approve AI-generated responses, ensuring communication accuracy and brand tone. Responsibilities include editing replies and handling up to 200 tickets daily. Ideal candidates have 2-3 years of customer support experience, especially in eCommerce, alongside excellent written English skills and a comfort with AI tools. Weekend availability is required, aligning with US business hours.

Qualifications

• 2-3 years of experience in customer support, preferably eCommerce.
• Must be detail-oriented and have excellent written English skills.
• Comfortable using and learning new AI tools.

Responsibilities

• Review and approve AI-generated responses to customer issues.
• Edit or write replies to ensure brand tone and accuracy.
• Handle 100–200 support tickets daily.

Skills

Attention to detail

Excellent written English

Comfortable using AI tools

Tools

Shopify

Helpdesk tools (Gorgias, Richpanel)

Job description

A tech support company is seeking a reliable Customer Support Specialist to manage support tickets for various eCommerce brands. The candidate will review and approve AI-generated responses, ensuring communication accuracy and brand tone. Responsibilities include editing replies and handling up to 200 tickets daily. Ideal candidates have 2-3 years of customer support experience, especially in eCommerce, alongside excellent written English skills and a comfort with AI tools. Weekend availability is required, aligning with US business hours.