Agent: Contact Centre Direct Sales (Talent Pool)

Afrocentric Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a Human Resource Administrator to enhance business growth through customer interactions. This position requires direct sales experience and a strong focus on client service. The successful candidate will be responsible for achieving sales targets and providing financial advisory services. Ideal applicants will have an NQF qualification and must possess excellent communication skills. This is a full-time entry-level role aimed at fostering a diverse and inclusive workplace.

Qualifications

• 1 - 2 years direct sales experience, preferably in the medical industry.
• Representative RE5 accreditation required, CMS accreditation advantageous.

Responsibilities

• Meet and exceed daily, weekly, and monthly sales targets.
• Provide financial advisory and intermediary services to clients.
• Engage with clients to resolve queries swiftly.
• Ensure compliance with all legal and regulatory standards.

Skills

Attention to Accuracy and Detail

Customer Focus

Written and verbal communication skills

Data capturing skills

Education

Relevant NQF qualification

Job description

Human Resource Administrator | Recruiter | Industrial Psychology

Position Purpose

To generate new business by contacting potential customers, meeting and exceeding daily, weekly and monthly sales targets by selling according to licensed categories approved by the regulator.

To provide financial advisory and intermediary services (FAIS) to clients.

Ensure all leads are worked timeously, productivity standards are met, and sales conversion targets are achieved.

Experience

1 - 2 years direct sales experience, preferably in the medical industry.

Qualifications

Representative RE5, relevant NQF qualification as per Financial Sector Conduct Authority (FSCA).

CMS accreditation advantageous.

Client Service Delivery and Quality

Follow procedures and cooperate with peers and leader for best possible service delivery.

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards.

Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary.

Contribute to cost savings within the department to assist with financial goals and targets.

Operating Model

Engage with clients to ensure swift resolution of queries and provide required customer service.

Provide specific, factual and correct progress or feedback to all stakeholders.

Take ownership of all queries, pre-assessments, submission of claims and printing of membership cards.

Meet delivery objectives through working with other team members within and linked to the department/project.

Resolve operational performance variations and problems and elevate unresolved issues to higher levels.

Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery.

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences.

Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities.

Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement.

Operational Leadership

Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives.

Engage in development, coaching and mentoring.

Support transformation through valuing diversity.

Behave in alignment with the Afrocentric values.

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved.

Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer/stakeholder buy-in.

Generic Objectives

Engage with clients to ensure swift resolution of queries and provide required customer service.

Provide specific, factual and correct progress or feedback to all stakeholders.

Take ownership of all queries, pre-assessments, submission of claims and printing of membership cards.

Position Specific Outputs

• Meet and exceed daily, weekly and monthly targets by contacting potential clients to sell products in the licensed categories approved by the regulator.
• Analyse client medical aid needs and advise on available or suitable options.
• Obtain client information and capture accurately on system.
• Maintain fit and proper requirements.
• Have an understanding of the leads management system.
• Meet and exceed productivity targets.
• Maintain quality standards of sales done.

Knowledge

• Knowledge and application of processes and procedures.
• Knowledge of scheme products and options.

Skill

• Attention to Accuracy and Detail.
• Customer Focus.
• Written and verbal communication skills.
• Data capturing skills.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service, Public Health

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity.

Our Employment Equity plan and targets will be considered as part of the recruitment process.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful.

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