Administrator

Fidelity Services Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider in Gauteng is looking for a detail-oriented administrator to ensure efficient completion of administrative duties. The role involves collecting and managing quotes, scheduling technician appointments, and assisting with various administrative functions. The ideal candidate should possess a Grade 12 certificate and have excellent communication skills, along with at least 2 years of administrative experience. If you're proficient in MS Office and eager to help a dynamic team, this position is for you.

Qualifications

• Minimum of 2 years admin background.
• Ability to efficiently schedule jobs by capacity and location.
• Experience in coordinating meetings and managing diaries.

Responsibilities

• Collect quotes for allocated area and ensure they are recorded.
• Schedule and confirm appointments with clients.
• Assist with technical invoicing and stock management.

Skills

Excellent verbal and written communication

Computer literate – MS Office

Experience with Listener

Education

Grade 12 or equivalent

Job description

Overall Purpose of the Job

Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and elevate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

General Admin

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department
• Maintain the Manager’s diary
• Maintain the Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Compiling of reports: Weekly & Monthly
• Screen all documentation / correspondence for the Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Manager