Administration Supervisor

The Foschini Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in South Africa seeks a dedicated individual to support store management and operations. Responsibilities include assisting with stock management, implementing risk procedures, and ensuring exceptional customer service. Candidates should have a Grade 12 qualification and a minimum of 3 years' retail or admin experience. Ideal applicants will demonstrate strong organizational skills, a passion for fashion, and the ability to work effectively under pressure. This role offers opportunities for growth within a vibrant team environment.

Qualifications

• Minimum of 3 years retail or admin experience.

Responsibilities

• Assist the Store manager with stock take and store administration.
• Monitor and analyze stock movement within the store.
• Implement risk management procedures to mitigate stock losses.
• Ensure compliance with administration and reporting procedures.
• Extract store reports to analyze turnover and performance.
• Organize and maintain in-store filing systems.
• Monitor cash transactions to ensure processes are followed.
• Process customer transactions via POS.
• Identify customer needs through engagement.
• Establish customer loyalty by promoting rewards programs.
• Take initiative to improve customer experience.
• Adhere to visual merchandising principles.

Skills

Interest in fashion

Good administration ability

Passion for customer service

Computer literacy

Preference for admin work

Ability to work under pressure

Shift availability

Professional communication

Planning and organization

Independent operation

Education

Grade 12 qualification

Job description

Responsibilities:

• Assisting the Store manager with Stock take & store administration
• Monitor and analyse stock movement within the store
• Implement risk management procedures, which mitigate stock losses and Shrinkage.
• Ensure compliance of all administration, systems and reporting procedures
• Extracting store report to analyse store turnover and stock performance
• understand and present information to Store manager
• Organise and maintain in store filing systems
• Monitor and controller cash or transactional activities to ensure process is followed
• Uphold in store safety and security procedures.
• Process Customer transactions via active retail system (POS)
• Identifying Customer needs through professional engagement and communication.
• Establish Customer loyalty, by promoting cash reward programs.
• Take initiative to improve Customer experience and satisfaction.
• Adhere to visual Merchandising principles and follow housekeeping procedures
• Continuously take on opportunities to develop your own selling skills and product knowledge.
• Work within a team to meet sales target and implement store objectives.
• Remain in sync with the latest fashion trends

Qualifications:

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience

Skills:

• Have an interest in fashion
• Good administration ability.
• A passion for excellent Customer services and sales environment
• Be computer literate
• Have a preference to with work admin
• Be able to work under pressure.
• Be available to work shifts.
• Able communicate in a professional manner.
• The ability to plan and organised.
• An independent operator

Behaviours for success:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.