Admin Operations Manager, Retail - iStore Menlyn

iStore South Africa; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading technology retailer in Pretoria is seeking an Operations Manager responsible for leading teams, optimizing operations, and enhancing customer experience. Candidates should have over 5 years of retail operations experience and a completed Matric. Join a fast-paced environment focused on delivering excellence in customer service.

Qualifications

• 5+ years leading teams in a complex and high turnover environment.
• Retail operations experience and knowledge.
• Proven ability to work in a fast-paced environment.

Responsibilities

• Lead teams and provide supportive feedback.
• Ensure effective back of house iStore operations.
• Enhance operations by reviewing systems and processes.

Skills

Team Leadership

Customer Experience

Strategic Thinking

Retail Operations

Education

Completed Matric

Tertiary Qualification

Job description

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Responsibilities

As an iStore Operations Manager you would be responsible for lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOPs) are adhered to.

Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

Qualifications

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please apply today!