Admin Operations Manager, Retail - Istore Menlyn

Core Group; Pretoria; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading retailer in Pretoria is seeking an experienced iStore Operations Manager to lead teams and ensure efficient store operations. The ideal candidate has at least 5 years of experience in retail operations, strong leadership skills, and a track record of delivering excellent customer experiences. This role demands strategic thinking and the ability to maintain operational excellence in a fast-paced environment.

Qualifications

• 5 years leading teams in a complex and high turnover environment.
• Retail operations experience and knowledge.
• Proven track record of excellent customer experience.

Responsibilities

• Lead teams and provide supportive feedback.
• Ensure back of house operations run effectively and efficiently.
• Focus on enhancing operations and aligning systems with business needs.

Skills

Team leadership

Operational efficiency

Customer experience

Strategic thinking

Education

Completed Matric

Job description

iStore is the home of everything Apple, and Africas largest Apple Premium Reseller.

With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

As an iStore Operations Manager you would be responsible for Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOPs) are adhered to.

Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

Qualifications and Experience

• Completed Matric (Tertiary Qualification would be advantageous)
• 5 years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please apply today!