Acquisition and Customer Engagement Manager

Remote Choice; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A digital engagement company in South Africa is seeking a Part-Time Acquisition & Customer Engagement Manager to enhance user growth and engagement. The ideal candidate will develop strategies across digital channels, manage influential partnerships, and provide analytics on performance. Excellent communication and analytical skills are essential. This flexible position requires working independently with a strong focus on achieving KPI targets for user acquisition and engagement.

Qualifications

• Proven experience in growth marketing, user acquisition, or customer engagement roles within apps or digital platforms.
• Strong analytical skills, with experience producing structured reports and translating data into actionable insights.
• Solid understanding of acquisition, engagement, and retention metrics.
• Excellent written and verbal communication skills.
• Comfortable working independently in a part-time capacity, with strong prioritisation skills.

Responsibilities

• Design and execute user acquisition strategies across digital channels.
• Build and manage relationships with influencers and potential corporate partners.
• Produce regular performance reports covering acquisition and engagement metrics.
• Support structured user communications and respond to user enquiries.
• Work alongside internal stakeholders to ensure compliance with platform policies.

Skills

Growth marketing

User acquisition

Customer engagement

Analytical skills

Communication skills

Prioritisation skills

Job description

Part-Time Acquisition & Customer Engagement Manager

4 hours per day

Overview

Our client is seeking a Part‑Time Acquisition & Customer Engagement Manager to drive sustainable user growth, improve engagement, and deliver data‑led insights to support the continued development and commercial success of their digital platform.

Key Responsibilities

User Acquisition & Growth

• Design and execute user acquisition strategies across digital channels including social media, referrals, partnerships, and targeted campaigns.
• Test, evaluate, and optimise growth initiatives such as referral programmes, incentives, promotional activity.
• Identify new acquisition opportunities to increase app downloads and verified user sign‑ups within a professional community.
• Work closely with marketing, product, and leadership teams to ensure acquisition activity aligns with business priorities.
• KPI: Achieve agreed monthly growth targets for verified users within a part‑time capacity.

Partnerships & Commercial Engagement

• Build and manage relationships with influencers, brands, suppliers, perk providers, and potential corporate partners.
• Support the development of commercial partnerships that drive clear user value and engagement.
• Maintain structured records of outreach activity, partnerships, and campaign performance.
• KPI: Demonstrable growth or engagement uplift from partnership activity.

Engagement Analytics & Reporting

• Produce regular performance reports (weekly and monthly) covering acquisition, engagement, retention, and website traffic.
• Analyse user journeys, activation funnels, and behavioural trends to identify optimisation opportunities.
• Present concise insights and recommendations to senior stakeholders to inform product, marketing, and growth decisions.
• Track the effectiveness of campaigns and engagement initiatives over time.
• KPI: Clear, accurate reporting with actionable recommendations delivered quarterly.

Customer Engagement & Liaison Support

• Support structured user communications relating to onboarding, app usage, promotions, and general enquiries.
• Respond to assigned, non-sensitive user enquiries via in‑app messaging and email, in line with agreed response guidelines.
• Escalate complaints, safety‑related concerns, or policy issues through defined internal processes.
• Contribute to the ongoing refinement of communication templates and messaging.
• KPI: Timely responses and consistent communication quality.

Compliance‑Aligned Support

• Work alongside internal stakeholders to ensure acquisition and engagement activity aligns with platform policies and regulatory requirements.
• Support compliance processes through accurate documentation, reporting, and data provision where required.
• Assist with audits or reviews by supplying relevant engagement or performance data.
• Note: Ownership of compliance frameworks, moderation, and policy enforcement sits outside this role.
• KPI: Accurate documentation and effective cross‑team collaboration.

Website, SEO & Paid Promotion Support

• Contribute to website content, SEO initiatives, and paid advertising activity to support growth objectives.
• Coordinate with developers and content teams to ensure acquisition initiatives are reflected across digital touchpoints.
• Track performance and recommend optimisations where appropriate.
• KPI: Measurable improvements in traffic, conversion, or engagement.

Skills & Experience

• Proven experience in growth marketing, user acquisition, or customer engagement roles within apps or digital platforms.
• Strong analytical skills, with experience producing structured reports and translating data into actionable insights.
• Solid understanding of acquisition, engagement, and retention metrics.
• Excellent written and verbal communication skills.
• Comfortable working independently in a part‑time capacity, with strong prioritisation skills.
• Experience within professional or regulated communities is an advantage.