Account Manager - Projects

Booyco Electronics; Limpopo; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A leading electronics company in Limpopo seeks an Account Manager to manage client relationships, ensure service delivery, and achieve commercial targets. The ideal candidate will have a Bachelor’s Degree in Electrical Engineering or related field, with 3-5 years of experience in a technical account management role, particularly in the mining or heavy industrial sector. Strong communication, negotiation, and problem-solving skills are essential, along with a valid driver’s license and willingness to travel extensively.

Qualifications

• 3 - 5 years’ experience in technical account management or client-facing role.
• Proven ability to manage key accounts and deliver against SLAs.
• Valid driver’s licence and willingness to travel extensively.

Responsibilities

• Manage and expand relationships with assigned customer accounts.
• Conduct regular site visits and client meetings.
• Ensure compliance with contractual service level agreements (SLAs).
• Monitor and report on account performance.
• Collaborate with internal teams for service delivery.

Skills

Excellent communication

Negotiation skills

Problem-solving

Technical knowledge of electronic systems

Education

Bachelor’s Degree/Diploma in Electrical Engineering / Electronics

Job description

Main Purpose of the Job

The Account Manager is responsible for managing client relationships, ensuring service delivery, and achieving commercial and operational targets for assigned accounts. The role acts as the primary link between Booyco Electronics and the client, ensuring SLA compliance, safety, and service excellence. This position is pivotal to business retention and growth, and it requires proactive issue resolution, effective communication, and the ability to create 'Raving Fans' through exceptional performance.

Education, experience and competencies

• Matric + Bachelor’s Degree/Diploma in Electrical Engineering / Electronics / or related technical field.
• 3 - 5 years’ experience in a technical account management or client-facing role within the mining or heavy industrial sector.
• Proven ability to manage key accounts and deliver against SLAs.
• Strong technical knowledge of electronic/electrical systems and equipment.
• Excellent communication, negotiation, and problem-solving skills.
• Valid driver’s licence and willingness to travel extensively.

Responsibilities

• Manage and expand relationships with assigned customer accounts, acting as the primary point of contact.
• Conduct regular site visits and client meetings to maintain strong relationships and resolve issues proactively.
• Ensure compliance with contractual service level agreements (SLAs).
• Monitor and report on account performance, identifying risks and opportunities.
• Collaborate with internal teams to ensure seamless service delivery.
• Drive growth by cross-selling solutions to existing clients and identifying new business opportunities.
• Compile and submit accurate month-end and quarterly client reports.
• Maintain a minimum of 80% client satisfaction rating on feedback surveys.