Account Manager

Valley; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology company is seeking an Account Manager to oversee LinkedIn campaigns and provide customer support. You'll build targeted audiences, monitor performance, and ensure customer satisfaction through swift communication. We're looking for someone with 2+ years in account management or customer service, who is detail-oriented and comfortable using AI tools. The role is remote, emphasizing fast responses to customer inquiries. This position offers compensation of up to $1,500/month USD.

Qualifications

• 2+ years in account management, customer support, or campaign operations.
• Insanely detail-oriented and document everything without being asked.
• Stable work-from-home setup with fast, reliable internet.

Responsibilities

• Build audiences and targeting criteria based on customer ICPs.
• Monitor campaign performance and make adjustments based on results.
• Answer customer questions via chat, Slack, and email.

Skills

Account management

Customer support

Campaign operations

Attention to detail

Fast communication

AI tools interest

Job description

Overview

Role: Account Manager - Valley

Location: South Africa (Remote, Cape Town preferred) Compensation: Up to $1,500/month USD Hours: 9am - 5pm EST

Valley is an AI-powered LinkedIn outbound platform that helps B2B sales teams run signal-based campaigns at scale. Serving customers like Bolt.new, UiPath, StubHub, and over 400 early stage companies.

What You’ll Do

Campaign Management

• Build audiences and targeting criteria based on customer ICPs
• Create and launch LinkedIn campaigns on behalf of customers
• QA every campaign before it goes live - messaging, targeting, setup
• Monitor campaign performance and flag issues early
• Make adjustments based on results and customer feedback

Customer Support

• Answer customer questions via chat, Slack, and email - quickly and clearly
• Get on calls when customers need help or want to walk through something
• Be the first line of support - if a customer has a problem, you're on it
• Escalate issues when needed but resolve what you can yourself

Documentation & Knowledge Base

• When a question comes up that isn’t documented - write the doc
• Build out our help center and knowledge base over time
• Create clear, simple documentation customers can actually use
• Turn repeat questions into articles so they don’t get asked again

AI Support Agent

• Implement and manage our AI support agent that handles questions 24/7
• Train the agent with new documentation and answers
• Monitor what the agent gets wrong and improve it
• Make sure customers get fast, accurate answers even when you're offline

Diligent Follow-Through

• Follow up until the job is done - no loose ends
• Chase down answers from customers, teammates, whoever
• Don't wait to be told what to do next - figure it out and move
• Act quickly - speed matters

Who You Are

• 2+ years in account management, customer support, or campaign operations
• Insanely detail-oriented - you catch the things others miss
• You document everything without being asked
• Fast communicator - you respond quickly and clearly
• You don’t stop until the job is done, even if it's tedious
• You're organized in a way that others can follow your work
• Comfortable on video calls with customers
• You write clearly - your docs and messages are easy to understand
• Interested in AI tools and excited to implement an AI support agent
• You take ownership - if it's your account, it's your problem to solve
• Stable work-from-home setup with fast, reliable internet
• Available to work 9am - 5pm EST

Bonus

• Experience with LinkedIn, outbound sales, or lead generation
• Background in B2B SaaS or agency environments
• Experience building help docs or knowledge bases
• Familiarity with AI chatbots or support automation tools (Intercom, Zendesk, etc.)

What Success Looks Like

In 30 days:

• You're launching campaigns accurately without needing hand-holding
• You're answering support questions fast and customers are happy
• You've identified the top 10 questions that need documentation

In 90 days:

• Zero campaign errors going out the door
• You've written docs for every common question
• AI support agent is live and handling basic questions 24/7
• Customers love working with you - they trust you with their account

In 6 months:

• You're running a book of accounts smoothly
• Our knowledge base is comprehensive - most questions are self-serve
• AI agent handles 50%+ of support volume accurately
• You're the person we point to as the standard for how accounts should be managed

To Apply

Send your CV and a brief note on why you're interested. If it looks like a fit, we'll schedule a quick WhatsApp call to chat.