Account Manager

Chainlink Recruitment; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account Manager – Retention in Bedfordview, Gauteng. This role focuses on managing client relationships, ensuring contract renewals, and implementing retention strategies within the engineering sector. The ideal candidate should possess strong client management skills and a minimum of 5 years of experience in account management or client services. This is a full-time position with responsibilities including upselling opportunities and monitoring client satisfaction metrics.

Qualifications

• Minimum 5 years in account management, client services, or retention.
• Industry experience in engineering, capital equipment, or technical services.
• Proficient in CRM and ERP systems.

Responsibilities

• Build and maintain trust-based relationships with key clients.
• Coordinate service delivery between internal teams and client stakeholders.
• Proactively manage contract renewals and retention strategies.
• Identify upsell and cross-sell opportunities.
• Monitor client satisfaction and service metrics.

Skills

Client Relationship Management

Service Delivery & Coordination

Renewal & Retention Strategy

Commercial Acumen

Data-Driven Performance Management

Education

Bachelor’s degree or diploma in Business, Marketing, Commerce, or Engineering

Tools

CRM Systems (e.g., HubSpot)

ERP Systems (e.g., Syspro)

Excel

Job description

? Account Manager – Retention (Engineering Sector)

Location: Bedfordview, Gauteng

Industry: Engineering / Technical Services

Type: Permanent | Full-time

Start Date: ASAP

Salary: Market-related (based on experience)

Role Overview

We are seeking a dynamic and experienced Account Manager – Retention to manage and grow long-term client relationships within the Engineering sector.

This role focuses on client satisfaction, contract renewals, and strategic retention initiatives.

The ideal candidate will be commercially astute, technically aware, and passionate about delivering seamless client experiences.

Core Responsibilities

• Build and maintain trust-based relationships with key clients
• Coordinate service delivery between internal teams and client stakeholders
• Proactively manage contract renewals and retention strategies
• Identify upsell and cross-sell opportunities aligned with client business goals
• Monitor client satisfaction, renewal cycles, and service metrics
• Maintain accurate CRM records and ensure data integrity
• Collaborate with delivery, finance, and technical teams to resolve issues
• Support continuous improvement in client engagement and retention outcomes

Core Competencies

• Client Relationship Management: Drives loyalty and repeat business through trust and responsiveness
• Service Delivery & Coordination: Ensures client needs are met through seamless internal collaboration
• Renewal & Retention Strategy: Prevents churn and secures long-term contracts
• Commercial Acumen: Understands client objectives and identifies value-adding opportunities
• Data-Driven Performance Management: Uses metrics to guide client engagement and risk mitigation

Behavioural Attributes

• Relationship-driven and client-focused
• Accountable and solution-oriented
• Organised, detail-oriented, and process-driven
• Collaborative across departments
• Commercially aware and financially responsible
• Resilient and adaptable under pressure

Minimum Qualifications & Experience

• Preferable - Bachelor’s degree or diploma in Business, Marketing, Commerce, or Engineering
• Minimum 5 years in account management, client services, or retention
• Industry experience in engineering, capital equipment, or technical services
• Understanding of modular engineering, project lifecycle, or process equipment (advantageous)
• Proficient in CRM and ERP systems (e.g., HubSpot, Syspro)
• Strong Excel and reporting capabilities
• Proven success in renewal management, client satisfaction, and commercial negotiation