Academic Support Coordinator (IEB & SACAI)

Teneo Education; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading online school in South Africa is looking for an Academic Administrator to manage final exam registrations and support IEB and SACAI learners. The ideal candidate should have strong organizational skills and experience in academic administration. You will play a vital role in helping students navigate their exam journey confidently.

Qualifications

• Grade 12 and an administration diploma or degree are preferred.
• Experience in academic administration or student support, ideally online.

Responsibilities

• Liaise for parents, learners, and educators; resolve queries.
• Process subject changes and concessions.
• Coordinate venues for on-site examinations.
• Maintain registration data and issue confirmation letters.

Skills

Strong organisational skills

Communication skills

Stakeholder-management abilities

Attention to detail

Empathy

Ability to work independently

Education

Grade 12 plus administration diploma/degree

Job description

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Role Overview

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

Key Responsibilities

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
  
  
• Process subject changes and concessions in line with academic policies and timelines.
  
  
• Coordinate venues for on-site practical and final examinations.
  
  
• Maintain meticulous registration data and issue confirmation letters.
  
  

Core Competencies & Skills

• Strong organisational, communication, and stakeholder-management abilities.
  
  
• High attention to detail within LMS/CRM environments.
  
  
• Empathy, patience, and a demonstrated sense of urgency.

• Ability to work independently in a fully virtual setting.

Qualifications

• Grade 12 plus administration diploma/degree preferred.
  
  
• Demonstrated success in academic administration or student support, ideally online.
  
  

Why Join Teneo

Help thousands of South African learners navigate their final-exam journey with confidence.

Department: Academic Support|Reports to: Academic Support Lead