24/7 IT Support Agent - First-Call Resolution

Boardroom Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable staffing agency is seeking a Support Agent in Johannesburg. The successful candidate will be the first point of contact for clients and vendors, providing 24/7 customer support. This role requires strong communication skills, a friendly disposition, and the ability to efficiently resolve customer issues. Candidates must have a relevant degree and preferably 1-2 years' experience in technical support. Certifications like A+ and N+ are advantageous. Join a dynamic team in delivering top-notch customer service.

Qualifications

• 1 - 2 years' experience in a technical support role preferred.
• A+ and N+ certifications are advantageous.

Responsibilities

• Receive, log, and diagnose client requests while adhering to service level agreements.
• Provide first call resolutions leveraging standard operating procedures.
• Produce reports for tickets opened by the service desk.

Skills

Communication skills

Problem-solving

Customer support

Education

Bachelors degree/diploma in Computer Science or related field

Tools

MS Office

Job description

A reputable staffing agency is seeking a Support Agent in Johannesburg. The successful candidate will be the first point of contact for clients and vendors, providing 24/7 customer support. This role requires strong communication skills, a friendly disposition, and the ability to efficiently resolve customer issues. Candidates must have a relevant degree and preferably 1-2 years' experience in technical support. Certifications like A+ and N+ are advantageous. Join a dynamic team in delivering top-notch customer service.