1x Qualified Medical Receptionist / Front Desk Coordinator URGENTLY needed for a Retreat Spa in[...]

Spa Sense; Rosebank; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading wellness center in Hyde Park is seeking a qualified Medical Receptionist / Front Desk Coordinator. This role involves managing patient interactions and performing various administrative and clerical tasks to ensure smooth operations. Candidates should have a certification in Medical Office Administration and experience in busy medical practices. Knowledge of systems like ChiDesk and Goodx Web is advantageous. A welcoming demeanor is essential as this role serves as the first point of contact for patients.

Qualifications

• Certification in Medical Office Administration required.
• 2 - 6 years of experience in a busy Medical Practice is advantageous.
• Experienced with systems like ChiDesk, myMps, Goodx Web, and Cliniko.

Responsibilities

• Welcome and greet patients and visitors warmly.
• Manage patient check-in and check-out processes.
• Process patient billing and maintain financial records.

Skills

Administrative skills

Customer service

Communication skills

Education

Certification in Medical Office Administration

Tools

ChiDesk

myMps

Goodx Web

Cliniko

Job description

SUMMARY :

1x Qualified Medical Receptionist / Front Desk Coordinator URGENTLY needed for a Retreat Spa in Hyde Park

POSITION INFO :

Medical Receptionist / Front Desk Coordinator needed in Hyde Park.

They serve as the first point of contact in a healthcare facility, performing a wide range of administrative and clerical tasks to ensure the smooth operation of the practice.

REQUIREMENTS :

• Certification in Medical Office Administration
• 2 - 6 years of working experience in a busy Medical Practice / Clinic is ADVANTAGEOUS
• Systems EXPERIENCE – ChiDesk, myMps, Goodx Web, Cliniko with good Administrative skills

PATIENT & VISITOR INTERACTION:

• Welcome and greet patients and visitors professionally and warmly.
• Answer phones, transfer calls, and respond to inquiries in person, by phone, and through written communications.
• Help patients with administrative and scheduling questions.
• Assist patients with the intake process and manage patient check-in and check-out.
• Communicate with insurance companies regarding billing and claims.
• Handle patient payments and provide receipts.

ADMINISTRATIVE & CLERICAL TASKS:

• Schedule appointments, coordinate follow-ups, and manage cancellations.
• Maintain accurate and up-to-date patient records and files.
• Handle and distribute incoming mail, correspondence, and deliveries.
• Process prescriptions and other medical documents.
• Maintain office inventory by ordering and stocking supplies.

FINANCIAL & BILLING DUTIES:

• Process patient billing and payments, and maintain financial records.
• Verify insurance information and file claims with third-party payers.

COMMUNICATION & COORDINATION:

• Notify healthcare providers of patient arrivals.
• Facilitate communication between patients, providers, and other staff.
• Relay messages and information to doctors, nurses, and other staff.