1st Line Technical Support Engineer (CPT Hybrid)

DataFin Recruitment; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Service Provider in Cape Town is seeking a 1st Line Technical Support Engineer. The role involves providing technical support to clients across various regions, troubleshooting hardware and software issues, and assisting senior engineers. Suitable candidates should have 1-2 years of experience with Microsoft technologies. Opportunities for skill growth and collaboration are offered. This role supports both remote and occasional onsite engagements.

Qualifications

• 1-2 years relevant experience in technical support.
• Familiarity with network technologies and virtualizations.
• Experience resolving issues with Microsoft technologies.

Responsibilities

• Provide 1st Line support for clients in multiple regions.
• Troubleshoot hardware issues and coordinate with vendors.
• Assist Senior Engineers and maintain documentation.

Skills

Technical curiosity

Customer service

Problem-solving

Communication skills

Tools

Microsoft Windows 10-11

Microsoft Server 2016-2022

Microsoft Office 365

Bitdefender

Veeam

Job description

ENVIRONMENT

YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior engineers and participation in projects. The ideal candidate will have 1-2 years of suitable experience including with Microsoft Windows 10-11, Microsoft Server 2016, 2019, 2022, Microsoft Office 365, Exchange, OneDrive, Microsoft Active Directory, Group Policy, DHCP, DNS, Bitdefender & Veeam.

DUTIES

• Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US.
• Visit client sites in SA for troubleshooting, configuration, and implementation of IT solutions if required.
• Troubleshoot and resolve hardware issues, including coordination with third‑party vendors.
• Support and resolve issues involving Microsoft technologies (cloud and on‑premise) and third‑party systems.
• Assist Senior Engineers with resolving complex issues and participating in project rollouts.
• Maintain thorough documentation of IT systems, including applications and network diagrams.
• Deliver outstanding customer service and demonstrate a willingness to go the extra mile.

REQUIREMENTS

• 1-2 Years relevant experience.
• Experience with Microsoft Windows 10 – 11.
• Microsoft Server 2016, 2019, 2022.
• Microsoft Office 365, Exchange, OneDrive.
• Microsoft Active Directory, Group Policy, DHCP, DNS.
• Basic understanding of network technologies, VLANs, IP routing.
• Basic understanding of wireless networking.
• Familiarity with SIP/IP telephony.
• Experience with enterprise antivirus solutions (especially Bitdefender).
• Exposure to backup technologies (e.g., Veeam, MSP360, LiveVault).
• Experience supporting various third‑party applications and systems.
• Commitment to legal compliance (e.g., software licensing).
• Basic system monitoring and preventative maintenance skills.

DESIRABLE

• Microsoft Certifications.
• HP Networking Certification.
• SonicWALL Certification.
• Microsoft SharePoint.
• Good understanding of IT security.
• Experience with firewalls/UTMs.
• Virtualization technologies (Hyper‑V, VMware ESX, vSphere, vMotion).

ATTRIBUTES

• Strong interpersonal and communication skills – both face‑to‑face and over the phone.
• Well‑presented, with a professional and customer‑focused demeanour.
• Highly organized with the ability to manage and prioritize tasks under pressure.
• Strong attention to detail and time management.
• Enthusiastic and proactive, with a collaborative mindset.
• Willingness to assist in areas beyond core responsibilities when required.
• Ability to liaise with external suppliers and vendors effectively.

APPLICATION PROCESS

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.