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Desktop Support Engineer (Ref 26252)
Résumé du poste
An IT services company in Singapore is seeking a Desktop Support Specialist to provide technical support to end users. Responsibilities include troubleshooting hardware and software issues and managing third-party vendor relationships. The ideal candidate has at least two years of experience in desktop support and a good understanding of Active Directory and Microsoft applications. This role may require offsite standby support after hours.
Qualifications
- At least 2 years of experience in desktop support.
- Experience with end-user computing and desktop support workflow.
- Familiarity with Microsoft Office and Windows OS.
Responsabilités
- Provide IT technical support for end users.
- Manage and support hardware installation and troubleshooting.
- Oversee vendor relations for IT services.
Connaissances
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
- Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
- Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
- Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change.
- Provide MAC support (move, add and changes) for IT infrastructure services.
- Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application.
- Provide desktop support for BCP and BCP exercises.
- Printer Maintenance (Comprehensive includes Maintenance Kit).
- Above 2 years of experience in administration and support of Desktop support.
- Experience with End-users computing environment and desktop support workflow.
- Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP).
- Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS.
- Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.