L2 Production Support (Changi Region)

PERSOL; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A professional services company in Singapore is seeking a dedicated support engineer to manage escalated incidents and perform troubleshooting. The role includes system maintenance and performance monitoring. Candidates should have hands-on experience with SQL and Linux, with a willingness to work rotating shifts, including nights and weekends. This position ensures high service availability for business continuity.

Qualifications

• Strong hands-on experience in SQL.
• Proficiency in Linux.
• Willingness to work in rotating shifts including nights and weekends.

Responsibilities

• Act as a point of contact for escalated incident resolution.
• Diagnose and resolve complex problems beyond basic support.
• Monitor applications and systems for optimal performance.
• Perform maintenance tasks and deploy updates.
• Be available for on-call support during specified times.

Job description

Responsibilities

• Escalated incident resolution: Act as a point of contact for complex issues passed from L1 support, which may include performance problems or software bugs.
• Troubleshooting: Diagnose and resolve problems that are more complex than basic end-user issues.
• Performance monitoring: Monitor applications and systems to ensure optimal performance and proactively address potential issues.
• System maintenance: Perform maintenance tasks, deploy updates, and work with other teams like developers and L3 support.
• 24/7 support: Be available for on‑call support, which can include nights, weekends, and public holidays, to maintain business continuity.
• If you have strong hands‑on experience in SQL and Linux and are willing to work in a rotating shift schedule, we would love to hear from you.
• Location: Changi Business Park
• Work Arrangement: 5 day work week, rotating shifts (including nights, weekends, and public holidays)