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Client Success Executive – Executive Development

Overview
The London School of Business & Finance (LSBF) is seeking a dynamic and results-oriented Client Success Executive to accelerate the growth of our Executive Development portfolio.

This is a fast-paced, performance-driven role focused on sales conversion, learner onboarding, and relationship management.

Working closely with the Head of Executive Development, you will engage prospective learners, convert interest into enrolments, and ensure a seamless learner journey from enquiry to registration.

We are looking for a proactive, commercially minded professional with a background in inside sales or client success—someone who thrives in a fast-moving environment where achieving growth targets and delivering an exceptional learner experience go hand-in-hand.

Key Responsibilities

Sales & Lead Development

• Manage inbound and outbound leads, following up promptly to convert enquiries into confirmed participants.
• Actively prospect and qualify leads from corporate clients, government agencies, and industry associations through LinkedIn, email, phone, and event outreach.
• Hit monthly conversion and onboarding targets through consistent outreach, follow-up, and persuasive engagement.
• Conduct consultative calls and follow-ups with prospective learners to match training offerings to their goals.
• Prepare and issue enrolment documentation, quotations, and onboarding instructions.
• Collaborate with the Head, Executive Development, to drive sales follow-ups, demo scheduling, and pitch readiness.
• Maintain detailed client and deal information in the CRM system, ensuring accurate tracking of engagement history, lead stage, and next steps.

Client Success & Relationship Management

• Serve as a liaisonfrom pre-sale to post-training, ensuring a professional, responsive, and personalised experience.
• Conduct post-training check-ins to drive satisfaction, collect feedback, and identify upsell opportunities.
• Build and manage strong relationships with (HR and L&D) stakeholders and clients to foster account growth, referrals, and repeat business.
• Maintain a high client retention rate through proactive engagement and service excellence.

Programme Support

• Ensure that regulatory compliance (e.g., CPE, SkillsFuture Singapore) and documentation standards are met for each training initiative.
• Support the generation of post-course reports, claims documentation, and funding applications.
• Liaise with trainers and internal stakeholders (finance, operations) for smooth programme execution.
• Assist in the creation of sales enablement materials, client success stories, and sector-specific decks.
• Support the planning of industry briefings, info sessions, and corporate roadshows to generate leads.
• Collaborate with the marketing team on targeted LinkedIn and email campaigns outreach.

Qualifications & Attributes

• Bachelor or Degree in Business, Marketing, or a related field.
• Minimum 3–5 years of experience in client servicing, corporate sales support, ideally in executive education or training.
• Proven ability to meet lead generation and sales support KPIs in a consultative, relationship-based sales environment.
• Familiarity with government-funded programmes (e.g., SkillsFuture, SSG) and the private education landscape is a strong advantage.
• Strong interpersonal and communication skills with the ability to engage confidently with corporate clients and training partners.
• A proactive, solutions-driven mindset and able to manage multiple concurrent training projects in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting; hands-on experience with CRM platforms or training management systems is an advantage.