Senior Executive (Subsidy Implementation)

MOH Holdings Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading public healthcare organization in Singapore seeks an Executive/Senior Executive to oversee the implementation of healthcare subsidy policies. Responsibilities include ensuring accurate subsidy changes and supporting operational systems. Ideal candidates will possess a Bachelor's degree and at least 2 years of relevant experience, with strong analytical and problem-solving skills. This role promises an engaging environment focused on professional development and meaningful contributions to public healthcare.

Qualifications

• Minimum 2 years of experience in operational and/or change projects.
• Experience in IT or healthcare settings is preferred.
• Good understanding of Healthcare Financing policies and/or public healthcare.

Responsibilities

• Implement healthcare subsidy policy changes in public institutions.
• Support appeals administration for selected subsidy policies.
• Develop operational policies related to subsidy changes.

Skills

Strong analytical skills

Problem-solving abilities

Stakeholder management

Critical-thinking

Positive work attitude

Education

Bachelor’s degree in any field

Job description

ORGANISATION / DIVISION INFORMATION

As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

Acting Tomorrow For Today: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.

Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.

Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.

Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no one behind as we grow.

SUMMARY OF THE ROLE

As a member of the Agency Services Division, the Executive/Senior Executive (Subsidy Implementation and Systems) will ensure timely and accurate implementation of assigned healthcare subsidy policy changes in Public Healthcare Institutions (PHIs) and Community Hospitals (CHs). The role also includes supporting the administration and assessment of appeals for selected subsidy policies, maintaining operational/ subsidy systems, and coordinating system enhancements to ensure operational continuity and alignment with policy direction.

Job responsibilities

Subsidy Implementation and Operations

• Ensure the accurate and timely implementation of identified subsidy policy change(s) across the public healthcare sector, which includes identifying and addressing potential operational and financial implications; engaging key stakeholders on changes needed to operational processes and systems, patient communications and collaterals; and surfacing/resolving emergent risks and issues with the relevant parties or authorities.
• Collaborate with relevant stakeholders to assess the feasibility, timeline and budget required for the implementation of policy changes, and finalise the scope of system changes.
• Develop an in-depth understanding of billing-related/ financial counselling operational processes and IT landscape across the public healthcare sector, and be able to propose effective IT workarounds and solutions to operational issues raised by implementation partners.
• Draft approval papers and implementation materials to facilitate the implementation of the policy changes, such as budget papers, implementation guide, patient scripts, Frequently Asked Questions, training materials and other collaterals.
• Develop operational policies relating to subsidy policy changes e.g. no-worse off/ transitional arrangements for citizens who may be impacted by the changes.
• Support project management for assigned subsidy policy change(s) such as monitoring the overall project schedule, overseeing testing progress and conducting post-implementation monitoring. Work closely with relevant parties to resolve issues identified during or after go-live.
• Manage queries and assess requests for higher subsidies from healthcare providers and Members of Public for selected healthcare schemes in a timely and accurate manner, in accordance with established Standard Operating Procedures and workflows.
• Undertake secretariat duties for both internal and inter‑organisational Committee meetings involving the Subsidy Implementation Unit in MOHH.

Management of Key Operational/ Subsidy Systems and Enhancements

• Participate in policy formulation and operational process design with stakeholders to ensure systems and processes fully support policy intent.
• Maintain oversight of key operational and subsidy systems used in the administration of public/ healthcare schemes, as well as their associated enhancements.
• Gather business requirements from internal and external stakeholders and translate them into clear system design and functional requirements to support policy changes and/ or operational needs. This includes developing, reviewing and refining business rules, system logic, and process flow to ensure operational efficiency and alignment with policy intent.
• Participate in developing strategic product and system roadmap to support evolving policy changes and operational needs, and support the prioritisation of system enhancements, working with vendors and stakeholders to plan delivery timelines and resource allocation
• Support project management for system enhancements, such as developing and monitoring the overall project schedule, reviewing testing plans and scenarios (e.g. for User Acceptance Testing) comprehensively in relation to business objectives, executing and overseeing progress of testing, as well as conducting post-implementation monitoring. Where issues are flagged, to work with the relevant parties to resolve them.
• Maintain oversight of ongoing system operations, guide resolution of data / system issues including coordinating data patches when required, and address systemic operational issues when they arise.
• Any other duties as required.

Educational Requirements:

• Bachelor’s degree in any field, preferably with experience in IT, healthcare or operational related setting

State other requirements/qualities such as personality traits, interests or skills required for the job:

• Strong analytical, eye for details and critical-thinking and problem-solving abilities, with an ability to balance strategic and operational considerations especially when planning system roadmaps.
• Good aptitude and keen interest in systems- and ops-tech related functions.
• Highly self-motivated and independent with positive work attitude, with an ability to work in a fast-paced environment
• Ability to assess policy implications and translate them into system requirements and design.
• Possesses a curious and improvement-oriented mindset and a drive to learn new skills, knowledge and methodologies and apply them to improve current ways of working.
• Excellent stakeholder management and conflict management skills
• Good verbal and written communication skills

Years of Experience:

• At least 2 years of relevant working experience in implementing operational and/or change projects, preferably relating to subsidy policies changes within the healthcare sector.
• Good understanding of Healthcare Financing policies and/or experience within the public healthcare sector would be advantageous.