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Customer Care Officer (Healthcare)
Job summary
A healthcare contact centre firm in Singapore is seeking a Customer Support Associate to assist patients and customers with appointment bookings and enquiries via phone, email, and live chat. Candidates should have at least 1 year of customer service experience, excellent communication skills, and a positive attitude. This role offers office hours from Monday to Friday with alternate Saturdays.
Qualifications
- Minimum 1 year of customer service or call centre experience, preferably in healthcare.
- Excellent communication and telephone etiquette.
- Ability to multitask in a fast-paced environment.
Responsibilities
- Handle patient and customer enquiries via calls, emails, and live chat.
- Provide accurate information and exceptional customer service.
- Liaise with departments or partners to resolve issues.
Skills
Education
Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.
- Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.
- Provide accurate information and ensure excellent customer service in every interaction.
- Liaise with internal departments or external partners to resolve issues promptly and professionally.
- Escalate complex cases appropriately to ensure timely follow-up and resolution.
- Maintain service quality standards and comply with operational procedures.
- GCE ‘O’/‘A’ Level or Diploma.
- At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
- Excellent communication and telephone etiquette.
- Strong service mindset with good listening and problem-solving skills.
- Computer literate and able to multitask in a fast-paced environment.
- Team player with a positive attitude.
- Office Hour, Mon to Fri: 8am to 5.30pm, Alternate Saturday 8am to 12.30pm
Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg
AlwaysHired Pte Ltd
Reg No: R1549345
EA: 24C2293
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