Patient Relations Officer (Healthcare / 5 days)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading public healthcare institution in Singapore is looking for dedicated individuals to provide excellent customer service. Responsibilities include managing patient registrations, inquiries, and appointment bookings. Candidates should have at least a GCE O’ Level Certificate or Diploma in relevant fields, with strong teamwork and interpersonal skills. This role offers a dynamic work environment that fosters patient-centered care.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure cleanliness and maintenance of areas and equipment.
• Assist with patient registration, inquiries, and cashiering.
• Manage appointment bookings and follow-ups.

Skills

Teamwork

Communication

Interpersonal Skills

Multitasking

Education

GCE O’ Level Certificate

Diploma in Business Administration

Diploma in Finance

Job description

Company Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation & collaboration to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for committed individuals dedicated to improving lives within the community.

You will provide friendly and efficient customer service, fostering a welcoming environment for all patients and internal stakeholders, with the primary goal of ensuring excellent patient care and satisfaction.

Work location: Central

Work hours: 5 days work week only

rotating shift basis.

Morning shift: 7.30am to 3.30pm
Afternoon shift: 1.30pm to 9.30pm
Overnight shift: 9pm – 8am

Key Responsibilities:

• Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained.
• Keep brochures, materials, and signage up to date.

Patient Journey Management

• Assist with registration, screening, inquiries, cashiering, and escalations.
• Ensure accurate patient records, insurance, and billing information.
• Promote self-help kiosk usage where applicable.

Room & Appointment Management

• Prepare consultation rooms and ensure equipment and collaterals are ready.
• Manage appointment bookings, rescheduling, pre/post-procedure information, and follow-ups on no-shows.
• Prepare patient lists for review by clinicians.

Patient Service & Quality

• Respond to patient inquiries via phone, email, or in-person.
• Provide accurate billing information for procedures.
• Support quality improvement initiatives and other tasks as assigned by supervisors.

Requirements:

• Min. GCE O’ Level Certificate / Diploma in Business Administration / Finance or related fields.
• Strong teamwork, communication, and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

📩 Your recruiter: WhatsApp your CV/resume to Celine at 6873 8588 for a quicker response.

You may also drop your resume via email to [e-mail] – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285