Customer Care Officer (Healthcare)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare contact centre firm in Singapore is seeking a Customer Support Associate to assist patients and customers with appointment bookings and enquiries via phone, email, and live chat. Candidates should have at least 1 year of customer service experience, excellent communication skills, and a positive attitude. This role offers office hours from Monday to Friday with alternate Saturdays.

Qualifications

• Minimum 1 year of customer service or call centre experience, preferably in healthcare.
• Excellent communication and telephone etiquette.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle patient and customer enquiries via calls, emails, and live chat.
• Provide accurate information and exceptional customer service.
• Liaise with departments or partners to resolve issues.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

GCE ‘O’/‘A’ Level or Diploma

Job description

About the Role:

Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.
• Provide accurate information and ensure excellent customer service in every interaction.
• Liaise with internal departments or external partners to resolve issues promptly and professionally.
• Escalate complex cases appropriately to ensure timely follow-up and resolution.
• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE ‘O’/‘A’ Level or Diploma.
• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening and problem-solving skills.
• Computer literate and able to multitask in a fast-paced environment.
• Team player with a positive attitude.

Working Hour:

• Office Hour, Mon to Fri: 8am to 5.30pm, Alternate Saturday 8am to 12.30pm

Interested candidates please apply online or send your latest CV to [e-mail]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

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