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Platform System Manager |Gov Sector| up to 7k
Job summary
A leading tech solutions provider in Singapore is seeking a Platform System Manager to manage cloud operations and enhance the Tech Marketplace platform. The ideal candidate will lead a team of engineers, ensuring service delivery compliance and coordinating with platform providers. A degree in IT or related field and over 2 years of experience in AWS and ServiceNow are required. Competitive salary and benefits offered.
Qualifications
- More than 2 years of experience in AWS Cloud Operations.
- More than 2 years of experience with ServiceNow platform.
- Good understanding of managing enterprise IT systems or platforms.
- Familiarity with Terraform/IaC and DevSecOps processes.
Responsibilities
- Manage a team of outsourced operation/system engineers for daily management and service delivery.
- Review operational change requests and maintenance schedules.
- Ensure compliance with operational SLAs and incident response timelines.
- Coordinate with Cloud Platform Service Providers for incident triaging.
- Track and review operational deliverables like account reviews and monthly reports.
- Act as the primary point of contact for operational teams.
- Collaborate with platform providers for requirements fulfillment.
- Maintain updated documentation and propose automation opportunities.
- Ensure adherence to configuration standards and compliance requirements.
- Plan and test new features, upgrades, or integrations.
- Manage system lifecycle activities including patching and deprecation.
Skills
Education
Tools
Join a long‑term initiative to manage and enhance Tech Marketplace, a cloud‑based platform that supports enterprise service delivery and developer operations. Tech Marketplace comprises two key platforms: Service Delivery Management Platform (SDMP) and Internal Developer Platform (IDP).
📅 Contract Duration: 18 months
💰 Salary: Up to $7,000/month + AWS + Performance Bonus + Loyalty Bonus
📍 Location: 1 Depot Rd, Singapore 109679
🕘 Work Hours: Monday to Friday, Office Hours
🎓 Qualification: Degree in IT, Computer Science, Computer Engineering, or equivalent
- Manage a team of 4–6 outsourced operation/system engineers for daily O&S management and service delivery of Tech Marketplace (SDMP and IDP).
- Review operational change requests, maintenance schedules, and deployment plans.
- Ensure compliance with operational SLAs and incident response timelines.
- Coordinate with Cloud Platform Service Providers for incident triaging and root cause analysis.
- Track and review operational deliverables such as account reviews, vulnerability management, and monthly reports.
- Act as the primary point of contact for operational teams across Platform Service Providers.
- Collaborate with platform providers (ServiceNow Platform team, IDP catalog service providers) to ensure requirements are met.
- Maintain updated documentation (runbooks, playbooks, SOPs) and propose automation opportunities to reduce manual work.
- Ensure adherence to configuration standards, access management, and compliance requirements.
- Plan and test new features, upgrades, or integrations with platform teams.
- Manage system lifecycle activities including patching, upgrades, and EOL/EOS deprecation.
- More than 2 years of experience in AWS Cloud Operations.
- More than 2 years of experience with ServiceNow platform.
- Good understanding of managing enterprise IT systems or platforms.
- Familiarity with Terraform/IaC and DevSecOps processes (coding experience is a plus).
- Excellent problem‑solving, analytical, and communication skills.
📩 How to Apply:
Apply via MyCareersFuture. Only shortlisted applicants will be contacted.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.