Head of Customer Service (Startup environment/West)

Michael Page; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Head of Customer Service Lead to coach and inspire a team while overseeing customer service operations. The ideal candidate is a confident communicator with strong interpersonal skills and a self-starter mentality, thriving in dynamic environments. This permanent position offers significant career growth opportunities and a supportive work culture in the enrichment services industry.

Benefits

Accelerated growth opportunities

Supportive work culture

Qualifications

• Experience in customer-facing roles such as hospitality or education is a plus.
• Leadership experience or potential is highly valued.
• Ability to thrive in dynamic environments.

Responsibilities

• Coach and inspire the customer service team to deliver exceptional service.
• Oversee CRM and POS systems for smooth customer management.
• Identify workflow gaps and lead automation initiatives.

Skills

Strong interpersonal skills

Problem-solving skills

Confident communication

Data-oriented

Tools

CRM

POS

Excel

Job description

Overview

Opportunity to lead and grow in a startup environment

Career acceleration through diverse responsibilities

About Our Client

Our client is a premier gymnastics academy dedicated to delivering world-class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics program led by experienced coaches and supported by state-of-the-art facilities.

Job Description

Leadership & Team Management

• Coach and inspire a customer service team to deliver exceptional service and drive sales
• Set clear goals and foster a culture of continuous improvement
• Design training programs and standardize best practices through a Customer Service Handbook
• Collaborate with leadership on planning, forecasting, and team performance

Operations & Reporting

• Oversee CRM and POS systems to ensure smooth customer life cycle management
• Identify workflow gaps and lead automation initiatives
• Report on service performance, and team productivity

The Successful Applicant

Role

We are looking for a Head of Customer Service Lead who is driven, resourceful and eager to lead. You should possess the following qualities to thrive in the role:

• A confident communicator with strong interpersonal and problem-solving skills
• A self-starter who thrives in dynamic environments and enjoys wearing multiple hats
• Comfortable with data and eager to learn tools like CRM, POS, and Excel
• Experience in customer-facing roles (e.g., hospitality, education, airlines, concierge) is a plus
• Leadership experience or potential to lead is highly valued

What's on Offer

• Permanent position with accelerated growth opportunities.
• Chance to make a meaningful impact in the enrichment services industry.
• Supportive and professional work culture.

Contact

Contact: Audrey Ang (Lic No:R22111098/ EA no: 18C9065)

Quote job ref

Quote job ref: JN-102025-6867954

© Michael Page

© Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.