Operations Manager - Call Centre

Michael Page International Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an Operations Manager for their call centre in Singapore. This role involves overseeing operations and managing a team of 50 specialists to deliver excellent customer service. You will monitor performance metrics, enhance operational efficiency, and collaborate with various departments to achieve company goals. Strong leadership and communication skills are essential, along with experience in the transport and distribution industry. This permanent position offers long-term stability and career growth.

Benefits

Permanent position

Career stability

Opportunity to contribute to regional success

Qualifications

• Experience in managing call centre operations within the transport and distribution industry.
• Ability to manage and motivate teams effectively.
• Proficient in handling customer complaints and queries.

Responsibilities

• Oversee and optimise the operations of a customer service call centre.
• Manage a team of close to 50 call centre specialists.
• Monitor performance metrics and implement strategies for improvement.
• Collaborate with departments to align operations with organisational goals.
• Prepare and present reports on performance to senior management.

Skills

Proven expertise in managing call centre operations

Strong leadership skills

Excellent communication skills

Problem-solving abilities

Job description

Operations Manager – Call Centre Operations

The Operations Manager will oversee and optimise the operations of a customer service call centre. This role is based in Singapore and requires a proactive individual to ensure excellent customer satisfaction and operational efficiency.

Client Details

Our client is an established MNC where call centre is a key part of their operations.

Description

• Manage a team of close to 50 call centre specialists locally
• Monitor performance metrics and implement strategies for continuous improvement.
• Working closely with clients and internal stakeholders to address business needs
• Oversee staff recruitment, training, and performance management to maintain a skilled workforce.
• Collaborate with other departments to align customer service operations with organisational goals.
• Handle escalated customer queries and complaints effectively to ensure resolution.
• Utilise data and feedback to identify trends and improve service delivery.
• Prepare and present reports on call centre performance to senior management

Profile

A successful applicant should have:

• Proven expertise in managing call centre operations within the transport and distribution industry.
• Strong leadership skills with experience in managing and motivating teams.
• Excellent communication and problem‑solving abilities.

Job Offer

• Permanent position offering long‑term career stability.
• Chance to contribute to the success of a key regional office in Singapore.

If you are passionate about customer service and have the required skills to excel as an Operations Manager (Call Centre), we encourage you to apply today.

To apply online please click the ‘Apply’ button. For a confidential discussion about this role please contact Heather Wang (Lic No: R24123767 / EA No.: 18C9065) on [phone]. © Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.