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Customer Service jobs in United States
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Senior Software Design & Validation Engineer [ Semiconductor Equipment | Machine Control | Proc[...]
GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
19 days ago
Senior/Executive, Patient Experience
Singapore National Eye Centre
Singapore
On-site
SGD 45,000 - 60,000
21 days ago
6723 - Product Sales Engineer / Technical Sales Engineer [ Automation Industry | Training Provi[...]
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
18 days ago
Discover more opportunities than anywhere else. Find more jobs nowRestaurant Captain (Shisen Hanten)
OUE Restaurants Pte Ltd
Singapore
On-site
SGD 60,000 - 80,000
19 days ago
Technical Sales Engineer / Product Sales Engineer [Bukit Batok | Attractive salary package | Au[...]
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
26 days ago
Technical Sales Engineer/ Product Sales Engineer - EH03
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
27 days ago
Connect with headhunters to apply for similar jobs6723-Technical Sales Engineer/ Product Sales Engineer [PLC |up to $3.5k |training provided]
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
27 days ago
Technical / Product Sales Engineer | Training Provided | Diploma | Bukit Batok | 5 Days | Up To[...]
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
29 days ago
Clinic Supervisors (GP Clinic, Yishun)
ALLIANCE HEALTHCARE GROUP LIMITED
Singapore
On-site
SGD 45,000 - 65,000
17 days ago
Semiconductor Cleanroom Automation Equipment Engineer
DAIICHI TECH SINGAPORE PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
18 days ago
Clinic Supervisors (GP Clinic, Choa Chu Kang)
ALLIANCE HEALTHCARE GROUP LIMITED
Singapore
On-site
SGD 45,000 - 60,000
24 days ago
6 Months Inside Sales Representative - West / Hybrid ($3500-$4000) #NJN
RECRUIT EXPRESS PTE LTD
Singapore
Hybrid
SGD 60,000 - 80,000
24 days ago
*Urgent* 6 Months Contract Sales Coordinator/Order Processing - West ($3500-$4000) #NJE
RECRUIT EXPRESS PTE LTD
Singapore
On-site
SGD 60,000 - 80,000
24 days ago
*Urgent* 6 Months Contract Inside Sales Representive - West ($3500-$4000) #NJE
RECRUIT EXPRESS PTE LTD
Singapore
On-site
SGD 60,000 - 80,000
24 days ago
CFIT Technical Specialist - AL-FRC251121 009/01
Xcellink Pte Ltd
Singapore
On-site
SGD 50,000 - 70,000
21 days ago
Superintendent, Aftersales
SVANEHOJ SINGAPORE PTE. LTD.
Singapore
On-site
SGD 54,000 - 78,000
24 days ago
Manager (Casino Market Development)
Marina Bay Sands PTE. LTD.
Singapore
On-site
SGD 50,000 - 70,000
26 days ago
Assistant Guest Relations Manager
TPC HOTEL PTE. LTD.
Singapore
On-site
SGD 60,000 - 90,000
Full time
18 days ago
Job summary
A premier luxury hotel in Singapore is seeking an experienced Guest Experience Manager. This role involves leading a team of Guest Experience Ambassadors to deliver exceptional service and enhance guest satisfaction. Responsibilities include engaging with guests, analyzing feedback, and coordinating with departments to ensure a seamless experience. The ideal candidate has previous experience in a 5-star environment and is passionate about high-end hospitality. Join us to drive excellence in guest service and create memorable moments.
Qualifications
- Previous experience in a similar role within a 5-star luxury environment.
- Ability to lead, develop, and mentor a team.
- Excellent verbal and written communication skills.
Responsibilities
- Lead a team to ensure a memorable hotel experience for guests.
- Engage with guests to identify service recovery opportunities.
- Monitor and analyze guest feedback to improve services.
Skills
High end hospitality knowledge
Relationship building
Excellent listening skills
Negotiation skills
Leadership
Time management
Communication skills
Job description
Job Description
- Assist the Director of Guest Relations to lead a team of Guest Experience Ambassadors & Club Operations Ambassadors and ensure that all of the functions work well together to provide a memorable and seamless hotel experience for all guests.
- Engage with guests at all touch points, ensuring satisfaction and creating opportunities for cousu main moments as well as proactively identifying and taking action on areas for service recovery.
- Approach guest as a MCI-host. Guide check-in guests in the use of the MCI App and complete a seamless mobile self check-in and generate a digital room key, and more importantly beat any queues at the Reception and totally skip Reception for check-in.
- During the process, room the guests and promote the other Hotel facilities and restaurants/bar.
- Ensure that all guest requests are efficiently delegated to Housekeeping, Front Office, Concierge, Food & Beverage and other relevant hotel departments, and that follow up is completed to ensure guest satisfaction.
- Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations.
- Facilitate and drive continuous excellence through regular management review of key goals and strategies for hotel, departmental functions and key processes.
- Facilitate timely corrective action planning and implementation to support the continuous improvement in the area of guest experience.
- Monitor and analyse guest feedbacks (complaints/congratulations/inquiry) from Social Media, Emails, Call Centre, etc. and facilitate action plans necessary for improvements.
- Review hotel operations and key touch points from a guest’s perspective on a regular basis, ensuring that the guest experience is at the heart of all implemented services and procedures.
- Assist with training activities focused on guest experience and satisfaction.
- Assist with coordination of VIP amenities (accordingly to VIP type).
- Regular liaison with Engineering, Front Office and Housekeeping, ensuring that engineering requests are logged, tracked and completed quickly, focusing on guest needs as a priority.
- Be on hand to meet with first time guests and VIPs upon arrival to escort them to reception.
- Carry out pre arrival telephone calls to VIP guests to gather information to assist in delivery of ‘cousu main’ guest service.
- Carry out courtesy calls to VIP guests and to contact them personally after arrival and during stay to ensure that he/she is completely satisfied as we acknowledge and show appreciation for the guest’s loyalty.
- Coordinate guest history updates from the other departments, to note both successful experiences and recommendations.
- Work together with all departments to achieve a reputation as a market leader in individualized customer focused service.
- In the absence of the Guest Experience Manager, ensure that Club and Pool Operations are smooth in coordination with the Director of F&B, including reception, F&B and housekeeping requirements.
- Adhere to Emergency Communication procedures and ensures that enquiries from the media are only responded to by the nominated spokesperson.
- Any other duties assigned by Superior or Management.
Job Requirements
- Previous experience in a similar role, preferably within a 5 star luxury environment.
- Passion for high end hospitality with an absolute eye for detail.
- A demonstrated ability to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Ability to lead, develop and mentor the Guest Experience team.
- Recruitment, selection and training of team members.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Initiates contacts and establishes rapport easily.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
- Has the aptitude and willingness to undertake further development with Sofitel.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.