Senior Customer Service Officer

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service oriented company in Singapore seeks a professional to manage and mentor the customer service team. The role requires prior experience in customer service and a passion for serving customers. Responsibilities include training team members, improving user experience, and resolving customer complaints. A polished appearance and digital literacy are essential. Prior beauty industry experience is a plus.

Qualifications

• Prior experience in customer service is essential.
• Professional appearance and grooming are required.
• Passion for serving customers is crucial.

Responsibilities

• Manage and mentor team members to enhance productivity.
• Train team members and provide actionable feedback.
• Design and curate procedures for optimal user experience.
• Monitor customer records and appointments.
• Resolve customer complaints effectively.
• Implement customer retention practices.

Skills

Customer service enthusiasm

Proficient communication skills

Calm under pressure

Digital literacy

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus