BEAUTY CENTRE MANAGER

BALIK KAMPUNG PRIVATE LIMITED; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A beauty and wellness centre in Singapore is seeking an experienced manager to oversee daily operations and lead a team of beauty professionals. Responsibilities include ensuring customer satisfaction, driving sales performance, and managing financials. The ideal candidate will have at least 2–3 years of managerial experience in the industry, exceptional leadership skills, and a strong focus on customer service. This position offers a dynamic work environment with growth opportunities.

Qualifications

• Minimum 2–3 years of managerial experience in beauty, wellness, or retail industry.
• Strong leadership and people management skills.
• Excellent communication abilities.

Responsibilities

• Oversee day-to-day operations of the beauty centre.
• Lead and motivate a team of beauty professionals.
• Ensure high customer service and satisfaction.
• Drive sales performance and prepare reports.
• Manage budgets, expenses, and monitor KPIs.

Skills

Leadership

Customer service

Sales

Job description

Key Responsibilities

1. Operations Management

• Oversee the day‑to‑day operations of the beauty centre to ensure a seamless and efficient workflow.
• Monitor inventory levels and ensure timely procurement of supplies and products.
• Ensure the centre complies with all hygiene, health, and safety regulations.

2. Team Leadership

• Lead, coach, and motivate a team of beauty professionals including therapists, technicians, and receptionists.
• Schedule staff rosters to ensure adequate coverage and optimize productivity.
• Handle recruitment, onboarding, and performance evaluations.

3. Customer Service Excellence

• Ensure the highest level of customer service and satisfaction.
• Handle customer feedback and resolve complaints professionally and promptly.
• Maintain strong client relationships and support customer retention initiatives.

4. Sales & Business Development

• Drive centre sales performance through effective promotions and upselling strategies.
• Monitor daily sales and prepare monthly performance reports.
• Collaborate on marketing campaigns and partnership opportunities to increase footfall.

5. Financial Management

• Manage budgets, expenses, and profit margins.
• Monitor cash flow, sales targets, and KPIs.
• Implement cost‑effective practices without compromising quality.

Requirements

• Proven experience (minimum 2–3 years) in a managerial role within the beauty, wellness, or retail industry.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Sales‑driven with a good understanding of beauty and wellness products/services.
• Well‑organized, detail‑oriented, and able to multitask.
• Knowledge of salon management software is a plus.