Customer Service Officer

CBRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading property management company in Singapore is looking for a customer service representative to assist guests, residents, and visitors. The role includes providing professional service, maintaining records, and responding to requests. Ideal candidates will have at least O levels and experience in customer service is an advantage. Strong communication skills and a friendly disposition are essential. The position requires working rotating shifts and is a great opportunity for motivated individuals seeking to grow in customer service.

Qualifications

• O levels or relevant certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.

Responsibilities

• Provide customer service support in a professional manner.
• Maintain accurate records of service requests.
• Respond promptly to service requests.

Skills

Customer service experience

Interpersonal skills

Communication skills

Attention to detail

Education

Minimum O levels or professional certification

Job description

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Application Information

Interested candidates, please submit your application with resume including the following information:

1. Last drawn/ Current salary.
2. Expected salary.
3. Notice Period.