Customer Service Officer

GO AHEAD SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transportation service provider in Singapore is looking for customer service representatives to provide excellent service and handle queries. Candidates should have a minimum of GCE 'O' levels and 1-2 years of relevant experience. Successful applicants will work in shifts and must possess good communication skills. This role involves assisting customers both in-person and over the phone, alongside performing ad-hoc tasks as assigned. A commitment to safety and adherence to workplace policies is essential.

Qualifications

• Minimum GCE ‘O’ levels and above.
• Prior 1 - 2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills with a pleasant and positive attitude.
• Able to commit to shifts.

Responsibilities

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Handle customer phone call enquiries.
• Ensure customer enquiries are properly addressed and escalate complaints.
• Practice workplace safety and adhere to safety rules.

Skills

Good verbal communication skills

Interpersonal skills

Written communication skills

Computer literacy

Education

GCE 'O' levels

Tools

Microsoft Office

Job description

Working Hours

• 3 days with alternate 4 days work week
• 7.30am - 8pm
• 9.30am - 10pm

Job Responsibilities

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Handle customers phone call enquiries.
• Ensure customer enquiry are properly addressed and elevate customer complaints to related departments.
• Other ad-hoc customer service related duties as assigned.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirement

• Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Computer literacy including Microsoft Office will be an added advantage.
• Able to commit to shifts.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.