Customer Service jobs in United Kingdom
Senior Customer Service Associate, Group Contact Centre
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Senior Customer Service Associate, Group Contact Centre
Job summary
A leading healthcare institution in Singapore is seeking a Senior Customer Service Associate to provide exceptional service in a fast-paced environment. Responsibilities include managing appointments and addressing inquiries. The ideal candidate holds a diploma and possesses good communication skills, with prior experience preferred. A cheerful personality and the ability to work under pressure are essential for this role.
Qualifications
- Fresh graduates are welcomed.
- Preferably 1 to 2 years’ experience in healthcare or service industry.
- Computer literate.
Responsibilities
- Deliver excellent customer service to callers.
- Provide timely and appropriate information.
- Book or reschedule appointments.
Skills
Education
Job ID: 9020
Job Function: Ancillary
Institution: National University Health System
Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
Working Location: Ng Teng Fong General Hospital / The Synergy
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.