SENIOR / OPERATIONS EXECUTIVE

G4S Secure Solutions (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading security services provider in Singapore is seeking an Operations Manager responsible for overseeing daily operations and managing a team of over 100 staff at multiple sites. This role demands strong operational management skills, effective communication, and a background in security services. Candidates must hold a Diploma in Security or an equivalent and have at least 5 years of relevant experience. The position offers the opportunity to ensure high-quality service delivery and client satisfaction in a dynamic environment.

Qualifications

• Minimum 5 years experience in operational management in security or disciplined services.
• Ability to manage a large team efficiently.
• Effective verbal and written communication skills in English.

Responsibilities

• Manage day-to-day operations and staff at contracted sites.
• Ensure compliance with client service agreements and ISO standards.
• Conduct site inspections regularly and oversee staff training.

Skills

Operational management

Team leadership

Customer service

Communication skills

Education

Diploma in Security or equivalent

Tools

Computer literacy

Job description

Job Summary

This position is responsible and accountable for effectively managing the day to day operations / allocated contract sites and staff by providing the highest quality, compliant and professional security service to its customers that reflects well on the international Brand of G4S.

Main Accountabilities

• Ensures that the service is provided in accordance with the Client service agreement/assignment instructions and in accordance with the agreed company policies, procedures and instructions; including ISO and IT systems such as Javelin, etc.
• Directly lead, manage / provide advice and guidance to / supervise / monitor to ensure that procedures and best practice are being followed at all times
• Daily liaison with Ops Director and or delegate as required. Keeps Ops Director immediately informed of all significant incidents / cases.
• Responsible for ensuring the correct scheduling of all staff, full and proper manpower coverage at the Client sites, ensuring duties are recorded and monitored accurately through the relevant Officer / Control Room and at the site as appropriate. Prevent and eradicate over-manning and poor manpower scheduling and keep overtime to an absolute minimum.
• Ensure that customer sites are visited and inspected on a regular basis both scheduled and unscheduled (including day and night visits)
• Conducts regular site security surveys and re-surveys and that they document findings and make recommendations for improvement to clients to improve security arrangements at the site including doing surveys before a new contract starts or when the situation requires it be done.
• Ensure training (including on-site training as appropriate) is given to all staff (site and office based staff) in order that they can effectively carry out their tasks
• Ensures the smart and correct attire of all guarding and office based staff at all times so that the image of the company and the Clients are maintained at the highest levels
• Ensures that contingency plans are made in advance that may affect the Client sites includingemergency staff that may be required and develops plans relevant to the office and MSS operations generally.
• Ensure that all company provided and Client provided equipment is accounted for and inventoried at the company's premises and/or on site where applicable and ensure that any losses/damage are investigated immediately. Carries out and oversees regular audits of site and company provided equipment. Requests for repairs and or replacements as necessary on a timely basis in accordance with procedures. No client site should be without equipment necessary for the direct staff there to carry out their task(s) as stated in the client contract agreement.
• Ensures that all major incidents and or wrong-doing by G4S staff or allegations thereof, occurring at or near Client sites are investigated immediately thoroughly and ensures full and accurate reporting investigation/information gathering and documentation thereof. Attend the scene if and as required. Reports immediately to the Ops Director and in his absence the MD.
• Ensures and is responsible for smooth and efficient contract start-up / enhancements, mobilization, kick-off and implementation plan meetings, socialization, staff selection, recruitment, training, logistics, equipment procurement, liaison with Singapore community, police, military and government officials as applicable and overall co‑ordination direction for new Client contracts. This is to be achieved through correct and thorough planning plus following company procedures which are to be in accordance with the Contract and its Start‑Up instructions. This includes demobilization.
• Ensures all customer claims for loss or damage are reported immediately to the OperationManager/Operations Director

Job Requirements

• A Diploma in Security or equivalent disciplined service qualification with a minimum of SS PRD qualification
• At least 5 years hands‑on experience in an operational management role either civilian or disciplined services or commercial security experience
• Demonstrated ability to work unsupervised and manage a team of up to 100+ staff / guards at multiple customer locations.
• Be able to efficiently manage and control assets of the company.
• Ability to communicate effectively in English, both verbal and written
• Computer literate
• Knowledge of financial, commercial and legal related matters an advantage
• Be a customer service people oriented person
• Must have own transportation vehicle