Customer Service Officer

TDCX; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is looking for a Customer Service Officer for a 12-month renewable contract. The ideal candidate should have at least O Level qualifications and a year of experience in call center customer service. Responsibilities include handling customer enquiries and complaints professionally. Competitive remuneration and rotating shifts offered.

Benefits

Performance bonus of 1.5 months yearly

Onsite work at Suntec office

Qualifications

• Minimum 1 year of customer service experience in a call center environment.
• Ability to handle emergency situations and complaints appropriately.

Responsibilities

• Deliver professional customer service to hotline calls.
• Be the first point of contact with customers.
• Handle and resolve customer enquiries and feedback.
• Ensure that complaints are monitored and resolved.

Skills

Good communication skills

Customer service-oriented attitude

Education

Minimum O Level holder

Job description

Up to 3K per month + 1.5 month yearly performance bonus - Customer Service Officer - 12 months contract (Renewable)

Job Description

• Deliver professional customer service to hotline calls.
• Be the first point of touch with customers.
• Handle and resolve customers enquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complaints appropriately should the situation arise.

Job Requirements

• Minimum O Level holder.
• Minimum 1 year of customer service in a call center environment.
• Good communication skills and customer service-oriented attitude.

Work Schedule/Location

• Rotating Shift – 6.45 am to 3.45 pm, 8 am to 5 pm, 9 am to 6 pm, 11 am to 8 pm, 12.45 pm to 10.45 pm (planned by the hiring manager).
• Work onsite in Suntec office.