Site Manager

KANKEN TECHNO PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading technology company in Singapore is seeking a Service Operations Manager who will lead and motivate a team while ensuring excellent customer service. Key responsibilities include aligning strategies, managing manpower, and resolving product issues. The ideal candidate should have a degree, at least 5 years of experience in a similar role, and the ability to negotiate service contracts. This role offers competitive benefits including bonuses and increments.

Benefits

AWS (1-month basic)

Variable bonuses

Quarterly Sales Part Incentive

Yearly Medical Encashment

Yearly Increment

Qualifications

• Minimum 5 years of related working experience under a Japanese boss.
• Experience in Semiconductor Fab and Service Audit is an advantage.
• Meticulous and timely in documentation.

Responsibilities

• Align team strategy with overall HQ-SEA strategy.
• Organize and develop a professional team of Service Operations engineers.
• Investigate and resolve Kanken product and service issues.

Skills

Technical issue handling

Service contract negotiation

Team leadership

Customer service

Communication

Education

Degree or higher

Job description

Job Description & Requirements

Roles and Responsibilities

• Align team Strategy with overall HQ-SEA strategy to continue to create world class service operations team.
• Organize, lead, motivate, mentor and develop a professional team of Service Operations engineers.
• Supports the team on overall manpower needs, manages manpower planning and monitor OT hours.
• Oversee and manage all areas of the service activities so as to ensure smooth, efficient and productive flow of operations daily.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Performs equipment installation, onsite refurbishment and provide direction to engineers regarding safety awareness, operational and procedural issues.
• Investigate and resolve issues pertaining to Kanken Product and services.
• Communicate and engages customer effectively so as to ensure positive customer experiences in all areas, including responding to complaints, taking any and all appropriate actions to ensure customer satisfaction.
• Report and escale all observed problems to Senior Management Team with recommendation.
• Manage staff and ensure adequate training and development is provided and carry out regular reviews and input into performance appraisal process.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Be responsible for and manages site inventory of all spare parts.

Requirements

• Min Degree or higher with at least 5 years of related working experience under a Japanese boss
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage
• Willing to travel to when required
• Must be self-driven, energetic, resourceful, and good leadership.
• Meticulous and timely in documentation
• Able to project strong, positive image of self and companyAble to build good partner relationship at all level
• Team player with good communication skill
• Responsible, independent with excellent customer service skill

Benefits

• AWS (1-month basic)
• Variable bonuses
• Quarterly Sales Part Incentive (After 6 months confirmation)
• Yearly Medical Encashment
• Yearly Increment