Customer Service Officer (Transportation / Warehouse / Freight Forwarding) )

Cogent Holdings; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is hiring a Customer Service Officer. The role involves maintaining customer relationships, processing shipping documentation, and supporting logistics operations. Candidates should have a diploma in logistics or related fields and experience in customer service within the logistics sector. This position may require overtime and involves various administrative tasks.

Qualifications

• Diploma or equivalent in logistics, supply chain management, or business administration.
• Experience in customer service/shipping documentation within logistics.
• Willing to perform overtime when necessary.

Responsibilities

• Maintain business relationships with customers.
• Process shipping documentation and manage orders.
• Provide timely updates on shipment status.
• Assist in billing and job documentation.
• Implement improvement plans.

Skills

Customer service skills

Logistics knowledge

Ability to handle complaints

Education

Diploma in logistics or related field

Tools

TradeNet (advantage)

Job description

Customer Service Officer (Transportation / Warehouse / Freight Forwarding)

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

We are looking for a Customer Service Officer at SH Cogent Logistics Pte Ltd / Cogent integrated Supply Chain Pte Ltd. The officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations in their logistics needs.

Responsibilities

• Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled.
• Perform job creation for trucking / storage activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.
• Communicate to operations staff the customers’ trucking or storage requirements so that operations team will carry out the trucking or storage or shipment activities.
• Monitor job and provide timely updates for shipment, including updating of container details into system.
• Advise customers on delivery schedule / inventory report.
• Maintain inventory report and undertake monthly closing of trucking jobs.
• Assist in billing, issuance of debit notes and credit notes and accruals.
• Ensure proper documentation and filling of invoices and job sheets.
• Assist in permit declaration for job orders when required.
• Source for shipping rates.
• Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints.
• Assist superior to implement improvement plans for the team.
• Assist in ad-hoc quotation or commercial rates requests from customers.
• Assist superior to gather data and perform reporting as and when required.

Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Experience in customer service / shipping documentation role in a logistics company.
• Experience with TradeNet is an advantage.
• Able to perform overtime when necessary.

Please indicate in resume the current salary, expected salary and the notice period required to serve your existing company.

Other Information

Alternate Saturdays (Mon - Fri: 8.30am - 5.45am, alternate Sat: 8.30am - 12.30pm)