Senior Customer Service Associate, Group Contact Centre

National University Polyclinics; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Senior Customer Service Associate to provide exceptional service in a fast-paced environment. Responsibilities include managing appointments and addressing inquiries. The ideal candidate holds a diploma and possesses good communication skills, with prior experience preferred. A cheerful personality and the ability to work under pressure are essential for this role.

Qualifications

• Fresh graduates are welcomed.
• Preferably 1 to 2 years’ experience in healthcare or service industry.
• Computer literate.

Responsibilities

• Deliver excellent customer service to callers.
• Provide timely and appropriate information.
• Book or reschedule appointments.

Skills

Fluent English communication

Interpersonal skills

Ability to multi-task

Good typing skills

Education

Minimum Diploma in any discipline

Job description

Senior Customer Service Associate, Group Contact Centre

Job ID: 9020

Job Function: Ancillary

Institution: National University Health System

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location: Ng Teng Fong General Hospital / The Synergy