Site Manager

KANKEN TECHNO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is looking for a Service Operations Manager to lead a team and ensure efficient operations. The ideal candidate should possess a degree, have at least 5 years of experience, and be proficient in handling technical issues in a semiconductor environment. Responsibilities include managing the service team, communicating with customers, and maintaining high operational standards. The role offers attractive benefits including bonuses and medical encashment.

Benefits

AWS (1-month basic)

Variable bonuses

Quarterly Sales Part Incentive

Yearly Medical Encashment

Yearly Increment

Qualifications

• Minimum degree with at least 5 years of related working experience.
• Strong ability in handling technical issues.
• Experience in semiconductor fab and service audit is an advantage.

Responsibilities

• Align team strategy with HQ-SEA strategy.
• Lead and develop a professional team of engineers.
• Oversee service activities for smooth operations.

Skills

Leadership

Problem-solving

Customer service

Communication

Technical issue resolution

Education

Degree in a relevant field

Job description

Job Description & Requirements

Roles and Responsibilities

• Align team Strategy with overall HQ-SEA strategy to continue to create world class service operations team.
• Organize, lead, motivate, mentor and develop a professional team of Service Operations engineers.
• Supports the team on overall manpower needs, manages manpower planning and monitor OT hours.
• Oversee and manage all areas of the service activities so as to ensure smooth, efficient and productive flow of operations daily.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Performs equipment installation, onsite refurbishment and provide direction to engineers regarding safety awareness, operational and procedural issues.
• Investigate and resolve issues pertaining to Kanken Product and services.
• Communicate and engages customer effectively so as to ensure positive customer experiences in all areas, including responding to complaints, taking any and all appropriate actions to ensure customer satisfaction.
• Report and escale all observed problems to Senior Management Team with recommendation.
• Manage staff and ensure adequate training and development is provided and carry out regular reviews and input into performance appraisal process.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Be responsible for and manages site inventory of all spare parts.

Requirements

• Min Degree or higher with at least 5 years of related working experience under a Japanese boss
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage
• Willing to travel to when required
• Must be self-driven, energetic, resourceful, and good leadership.
• Meticulous and timely in documentation
• Able to project strong, positive image of self and companyAble to build good partner relationship at all level
• Team player with good communication skill
• Responsible, independent with excellent customer service skill

Benefits

• AWS (1-month basic)
• Variable bonuses
• Quarterly Sales Part Incentive (After 6 months confirmation)
• Yearly Medical Encashment
• Yearly Increment