Call Agent (Call Centre)

BYD (SINGAPORE) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading tech company in Singapore is seeking an experienced customer service professional to handle inquiries and establish relationships with clients. The ideal candidate will possess a diploma, have a minimum of three years of relevant experience, and be proficient in both English and Chinese. Responsibilities include managing customer feedback, improving service quality, and tracking satisfaction levels. This role requires strong problem-solving skills and the ability to work in a fast-paced environment.

Qualifications

• Minimum 3 years of relevant working experience in customer service.
• Capable of managing multiple tasks in a fast-paced environment.
• Proficient in English and Chinese.

Responsibilities

• Handle customer inquiries, complaints, and suggestions via phone.
• Establish relationships with customers and improve service quality.
• Provide feedback to relevant departments and ensure quality assurance.

Skills

Customer service

Problem solving

Task management

Communication

Bilingual (English and Chinese)

Education

Diploma in any field

Job description

Roles & Responsibilities

1. Handle customer inquiries, complaints, suggestions, and commendations received via phone
2. Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction
3. Pay attention to customer needs, promptly provide feedback to relevant departments, and ensure accurate entry of customer feedback information
4. Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards
5. Master customer service knowledge and communication skills to enhance service level and increase customer satisfaction.

Requirement

1. Candidate must possess at least a Diploma in any field.
2. Minimum 3 years of relevant working experience.
3. Capable of managing multiple tasks in a fast-paced environment.
4. Independent and proactive with good problem solving skills.
5. Proficient in English and Chinese (to liaise with HQ, China colleague).