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E-commerce & Marketing Executive
Job summary
A European dairy company in Singapore is looking for an E-commerce & Marketing Executive to drive online sales growth. The role involves managing various e-commerce platforms, overseeing order processing, and collaborating with cross-functional teams. Candidates should possess a proactive attitude and strong entrepreneurial spirit. Key responsibilities include digital marketing, inventory management, and customer experience enhancements. A competitive package will be offered.
Qualifications
- Experience in managing e-commerce accounts and platforms.
- Ability to analyze performance metrics and make strategic decisions.
- Strong communication skills for cross-functional collaboration.
Responsibilities
- Manage e-commerce accounts and marketplaces effectively.
- Oversee daily order processing, fulfillment, and shipment.
- Drive sales growth through effective marketing strategies.
- Ensure compliance with marketplace policies.
Skills
An exciting E-commerce & Marketing Executive role for European dairy company based in Singapore. This is a rolefor an individual who is proactive, independent and with entrepreneurial spirit to grow with the company.
- Manage e-commerce accounts and marketplaces (e.g., RedMart, Amazon,PandaMart, Shopee Mall, LazMall, etc.)
- Maintain and strengthen business relationships with existing accountsand customers.
- Develop new business opportunities and onboard new accounts andcustomers.
- Ensure all product information is accurate and up to date, includingpricing, images, descriptions, and SEO keywords.
- Coordinate with buyers to upload new products, update product details,and remove discontinued items.
- Monitor product visibility, ranking, and listing health, troubleshootand resdany listing-related issues promptly.
- Oversee daily order processing, fulfillment, and shipment tracking.
- Coordinate closely with warehouse and logistics teams to ensure timely dispatch anddelivery.
- Issue invoices and manage return, refund, and exchange processes (applicable forShopee and LazMall).
- Maintain smooth coordination between sales, logistics, and customer support to ensureefficient operations.
- Monitor inventory levels to avoid stock-outs and overstock situations and provideregular updates to the buyer.
- Work with procurement, warehouse, buyer for stock planning and replenishment.
- Analyze product performance and manage slow-moving or ageing inventory.
- Drive sales margin performance, meet and exceed targets related to revenue growth, profit margins.
- Assist in planning and executing marketing campaigns, promotions, and seasonal sales.
- Monitor advertising performance (Google Ads, Amazon Ads, etc.).
- Conduct ATL & BTL campaigns planned by Brand Principal & Trade Marketing
- Optimize content, product pages, and category pages for conversions.
- Implement strategies to increase traffic, conversion rate, and revenue.
- Perform market and competitor analysis for pricing, promotions, andproduct trends.
- Recommend pricing strategies to maintain competitiveness and profitability.
- Conduct store visits / walks with Brand Principal & Trade Marketing to understand the everchanging retail landscape to maintain competitive edge
- Comfortable to travel abroad for trade shows / conferences
- Respond to customer inquiries on marketplaces (Shopee & Lazmall).
- Resolve customer issues related to orders, product information, and returns.
- Monitor reviews and ratings, take corrective actions to improve brandreputation.
- Prepare daily/weekly/monthly sales performance and KPI reports.
- Track key metrics: sales, traffic, conversion, AOV, ROI, marketplace ratings, etc.
- Provide insights and recommendations for continuous improvement.
- Work closely with marketing, logistics, finance, procurement & brand principal.
- Coordinate with external partners like marketplace account managers and digital agencies.
- Ensure compliance with marketplace policies and service level agreements.
- Stay updated on e-commerce industry best practices and platform rule changes.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.