E-commerce & Marketing Executive

TRADE-PRO FOOD DISTRIBUTION PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A European dairy company in Singapore is looking for an E-commerce & Marketing Executive to drive online sales growth. The role involves managing various e-commerce platforms, overseeing order processing, and collaborating with cross-functional teams. Candidates should possess a proactive attitude and strong entrepreneurial spirit. Key responsibilities include digital marketing, inventory management, and customer experience enhancements. A competitive package will be offered.

Qualifications

• Experience in managing e-commerce accounts and platforms.
• Ability to analyze performance metrics and make strategic decisions.
• Strong communication skills for cross-functional collaboration.

Responsibilities

• Manage e-commerce accounts and marketplaces effectively.
• Oversee daily order processing, fulfillment, and shipment.
• Drive sales growth through effective marketing strategies.
• Ensure compliance with marketplace policies.

Skills

Proactive

Entrepreneurial spirit

E-commerce account management

Digital marketing

Customer service

Job description

An exciting E-commerce & Marketing Executive role for European dairy company based in Singapore. This is a rolefor an individual who is proactive, independent and with entrepreneurial spirit to grow with the company.

Key Account Management

1. E-commerce Accounts & Marketplaces Managements

• Manage e-commerce accounts and marketplaces (e.g., RedMart, Amazon,PandaMart, Shopee Mall, LazMall, etc.)
• Maintain and strengthen business relationships with existing accountsand customers.
• Develop new business opportunities and onboard new accounts andcustomers.
• Ensure all product information is accurate and up to date, includingpricing, images, descriptions, and SEO keywords.
• Coordinate with buyers to upload new products, update product details,and remove discontinued items.
• Monitor product visibility, ranking, and listing health, troubleshootand resdany listing-related issues promptly.

2. Order Management & Operations

• Oversee daily order processing, fulfillment, and shipment tracking.
• Coordinate closely with warehouse and logistics teams to ensure timely dispatch anddelivery.
• Issue invoices and manage return, refund, and exchange processes (applicable forShopee and LazMall).
• Maintain smooth coordination between sales, logistics, and customer support to ensureefficient operations.

3. Inventory & Stock Control

• Monitor inventory levels to avoid stock-outs and overstock situations and provideregular updates to the buyer.
• Work with procurement, warehouse, buyer for stock planning and replenishment.
• Analyze product performance and manage slow-moving or ageing inventory.

4. Digital Marketing & Sales Growth

• Drive sales margin performance, meet and exceed targets related to revenue growth, profit margins.
• Assist in planning and executing marketing campaigns, promotions, and seasonal sales.
• Monitor advertising performance (Google Ads, Amazon Ads, etc.).
• Conduct ATL & BTL campaigns planned by Brand Principal & Trade Marketing
• Optimize content, product pages, and category pages for conversions.
• Implement strategies to increase traffic, conversion rate, and revenue.

5. Pricing & Competitor Analysis

• Perform market and competitor analysis for pricing, promotions, andproduct trends.
• Recommend pricing strategies to maintain competitiveness and profitability.
• Conduct store visits / walks with Brand Principal & Trade Marketing to understand the everchanging retail landscape to maintain competitive edge
• Comfortable to travel abroad for trade shows / conferences

6. Customer Experience & Support

• Respond to customer inquiries on marketplaces (Shopee & Lazmall).
• Resolve customer issues related to orders, product information, and returns.
• Monitor reviews and ratings, take corrective actions to improve brandreputation.

7. Reporting & Performance Analytics

• Prepare daily/weekly/monthly sales performance and KPI reports.
• Track key metrics: sales, traffic, conversion, AOV, ROI, marketplace ratings, etc.
• Provide insights and recommendations for continuous improvement.

8. Coordination & Cross-Functional Collaboration

• Work closely with marketing, logistics, finance, procurement & brand principal.
• Coordinate with external partners like marketplace account managers and digital agencies.

9. Compliance & Policy Adherence

• Ensure compliance with marketplace policies and service level agreements.
• Stay updated on e-commerce industry best practices and platform rule changes.

10. Any other ad hoc duties assigned