Automobile Front Desk Receptionist | Up to $3,500

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory company seeks a Customer Service cum Receptionist to join their high-end automobile client in Singapore. The role involves being the first point of contact for customers, handling administrative tasks, and promoting services to achieve monthly targets. Ideal candidates will have at least 2 years of experience in customer service. This position comes with a renewable contract, competitive salary, and opportunities for career growth.

Benefits

Lunch & Tea Break Meals Provided

Qualifications

• At least 2 years experience in a customer service role.
• Ability to promote company services to hit monthly targets.
• Preferably able to drive and possess a valid driving license.

Responsibilities

• Serve as the first point of contact for customers and visitors.
• Proactively call customers for service reminders.
• Assist with appointment scheduling and office coordination.

Skills

Customer Service

Communication

Professional Appearance

Job description

Role: Customer Service cum Receptionist [1 Year Renewable Contract]

Industry: High End Automobile Company

Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm

Salary: $2,500 - $3,500 + Bonus

Lunch & Tea Break Meals Are Provided

Location: Sin Ming Autocity (Bishan / Upper Thomson)

Requirements

At least 2 years experience in Customer Service role and able to promote company's services to customers to hit monthly target.

Job Scopes

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers with professional attitude and provide courteous assistance.
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

2. Professional Appearance & Attire

• Maintain a neat, clean, and professional appearance at all times.
• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provide appointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seek practical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Manage monthly lunch orders for staff and ensure timely delivery.
• Monitor and replenish office stationery and supplies regularly.
• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.
• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work 5.5 days per week (alternate Saturday).
• Expected to stay slightly later when required to accommodate customer vehicle collection.
• Demonstrate responsibility, initiative, and a customer-first attitude.
• Maintain a cheerful and positive demeanor when interacting with customers at all times.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.
• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.
• Perform any other ad-hoc tasks assigned by management.