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IAM Production Support Analyst
Job summary
A consulting firm in Singapore is seeking a Production Support Specialist to perform application support and manage user-reported issues. The ideal candidate has proven production support experience in large enterprise IAM environments, is proficient in scripting and advanced Excel, and holds a Bachelor’s degree in Computer Science. Familiarity with banking or financial services is a plus. Join a dynamic team focused on improving efficiency through automation.
Qualifications
- Proven experience in production support roles within large enterprise IAM environments.
- Strong scripting skills to develop automation solutions.
- Advanced Microsoft Excel skills with hands-on experience.
Responsibilities
- Perform production support activities including application onboarding.
- Provide production support for HR Lifecycle and Role-Based Access Management.
- Document and maintain standard operating procedures for IAM processes.
Skills
Education
- Perform production support activities, including application onboarding and updates to the application matrix in in‑house IAM tools, ensuring adherence to SLA timelines.
- Provide production support for HR Lifecycle and Role‑Based Access Management within in‑house IAM tools.
- Prepare and validate data required for production support activities and audits.
- Track, manage, and resolve user‑reported issues, ensuring timely follow‑up until closure.
- Document and maintain standard operating procedures (SOPs) for IAM processes.
- Develop and maintain scripts to automate routine tasks and improve efficiency.
- Proven experience in production support roles within large enterprise IAM environments.
- Strong scripting skills to develop automation solutions.
- Advanced Microsoft Excel skills with hands‑on experience (mandatory).
- Good understanding of Access Management lifecycle and associated processes.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
- Experience in banking or financial services institutions is highly preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.