Operations Executive

ACAD Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

An educational training provider in Singapore seeks an Administrative Coordinator to oversee WSQ course operations, manage learner administration, and support training activities. The ideal candidate should possess a diploma or equivalent and strong organizational skills. Proficiency in Microsoft Office and an understanding of SSG/WSQ frameworks are essential. This role involves coordinating schedules, handling learner registration, and ensuring compliance with training standards. Apply now to join a dedicated team committed to improving educational outcomes.

Qualifications

• Experience in training administration or WSQ course management preferred.
• Familiarity with SSG/WSQ frameworks and TPGateway are an advantage.
• Able to work independently and handle multiple tasks on time.

Responsibilities

• Coordinate WSQ course operations, scheduling, trainer assignments, and venue arrangements.
• Manage learner administration such as registration, attendance, and certificates.
• Maintain filing of all WSQ documents ensuring compliance with WSQ/SSG standards.
• Support trainers and management by handling logistics and communication.
• Prepare required documentation for audits, funding claims, and data entry.
• Collect and analyze learner feedback for continuous improvement.
• Perform other administrative duties to support training operations.

Skills

Organizational skills

Communication skills

Interpersonal skills

Detail-oriented

Service-minded attitude

Education

Diploma or equivalent qualification

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Responsibilities

• Coordinate WSQ course operations, including scheduling, trainer assignments, venue arrangements, and training materials.
• Manage learner administration such as registration, attendance, assessment records, certificates, and post-course follow-ups in line with SSG requirements.
• Maintain proper filing and retention of all WSQ documents (digital and hardcopy), ensuring compliance with WSQ/SSG standards.
• Support trainers, assessors, learners, and management by handling communication, logistics, and general administrative needs.
• Prepare and submit required documentation for audits, funding claims, billing, and data entry in SSG portals (e.g., TPGateway).
• Collect and analyse learner feedback and assist in updating procedures, templates, and processes for continuous improvement.
• Perform other administrative duties as assigned to support training operations.

Requirements

• Diploma or equivalent qualification; experience in training administration or WSQ course management preferred.
• Familiarity with SSG/WSQ frameworks, and TPGateway are an advantage.
• Strong organizational skills with attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and digital filing systems.
• Able to work independently and handle multiple tasks on time.
• Team-oriented with a proactive and service-minded attitude.