Tech Support Assistant

The Smart Local (TSL) Media Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading media company in Singapore is seeking a Tech Support Intern to assist with tech support requests, providing hands-on experience in diagnosing and resolving issues. This 16-week internship offers the opportunity to work closely with a dedicated team while gaining practical experience in the media industry. The ideal candidate is currently studying for a technology-related degree and has strong problem-solving and communication skills.

Benefits

Hands-on experience in Tech Support

Potential for future employment opportunities based on performance

Qualifications

• Currently studying for a Diploma/Degree in IT or equivalent.
• Basic knowledge of operating systems, software, and hardware.
• Strong analytical and problem-solving abilities.

Responsibilities

• Resolve Tech support requests from employees.
• Provide 1st level desktop, network, and application support.
• Support and troubleshoot software and hardware needs.

Skills

Problem-solving skills

Verbal communication skills

Written communication skills

Analytical abilities

Education

Diploma/Degree in Information Technology

Job description

About The Role

We are seeking a highly motivated Tech Support Intern to join our Tech team. You should be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively. This unique opportunity will allow you to be exposed to the workings of a growing media company as well as working with an experienced team!

You must be able to commit to a minimum of 16-weeks (4 months) internship.

What You Will Do

• Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
• Provide 1st level desktop, network and application support
• Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
• Investigate, diagnose and resolve software and hardware issues
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation
• Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
• Assist with Asset Tracking and Asset Management
• Participate in ad-hoc projects and assignments as needed

The Successful Candidate Should Have

• Possess or currently studying for a Diploma/Degree in Information Technology or equivalent
• Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS
• Strong analytical and problem-solving abilities, ensuring accuracy and attention to detail
• Strong verbal and written communication skills
• Able to explain technical information to non-technical users in a clear and concise manner
• Able to work independently and as a team in a fast-paced environment
• Able to manage multiple activities and projects simultaneously
• Able to commit for a minimum of 16-weeks (4 months) internship

What You Will Gain

• Opportunity to set foot into the media industry through a leading, homegrown media company
• Practical experience in Tech Support Operations
• Gain hands-on experience in diagnosing and resolving software, hardware, and network issues while providing first-level support and maintaining IT systems across multiple locations
• Potential for future employment opportunities based on performance