Service Engineer

SUNLIGHT ELECTRICAL PTE LTD; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A prominent electrical service provider in Singapore is seeking a Technical Support Specialist to provide comprehensive installation support and troubleshoot electrical systems. Candidates should hold a Higher NITEC qualification and have at least 3 years of experience, particularly with switchboard and switchgear products. Responsibilities include ensuring customer satisfaction, sourcing tools, and managing documentation effectively. This role offers a dynamic work environment where service excellence is prioritized.

Qualifications

• Minimum Higher NITEC qualifications.
• At least 3 years of experience in the Electrical industry.
• Good understanding of Standard Electrical Schematic Diagrams.

Responsibilities

• Provides technical support during site installation and troubleshooting.
• Conducts demonstrations for potential customers.
• Manages ordering process for spare parts availability.

Skills

Technical support

Troubleshooting

Customer service

System testing

Education

Higher NITEC qualifications

Job description

Responsibilities & Duties

• Provides technical support during site installation, troubleshooting, testing & commissioning.

• Deliver in-house (phone/email) and on-site service support, as well as conduct demonstrations for potential customers.

• Provides technical support throughout site installation, troubleshooting, testing, and commissioning, including diagnosing issues, providing quotations, and processing purchase orders.

• Source and fabricate troubleshooting tools, as well as manage the ordering process to ensure spare parts availability and reordering when necessary.

• Prepare documentation for repair cases as required and assist with payment issues related to repair orders.

• Enhance service revenue and expedite repair process turnaround time (TAT), while also managing warranty claims for both local and overseas customers.

• Keep the repair/workshop area tidy and orderly, ensuring that demo equipment remains in operational condition.

• Perform any other duties as assigned from time to time.

Job Specifications

• Minimum Higher NITEC qualifications.

• Preferably with at least 3 years of commercial experience in the Electrical industry, especially for switchboard/ switchgear products.

• Good understanding of Standard Electrical Schematic Diagrams, and able to perform System, Hardware Testing & Troubleshooting.

• Must be able to perform tests such as Contact Resistance, PI Test, and SI Test.

• Service-minded with passion and patience for handling customers