Service Crew / Team Lead | Fulltime |Raffles City

Surrey Hills Holdings Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Australian-themed grocery brand in Singapore is looking for a dedicated service crew member. In this role, you will lead and support the service team, deliver exemplary customer service, and handle guest feedback with professionalism. Training will be provided, and a friendly, customer-oriented attitude is essential. If you're eager to learn and grow in the F&B industry, we want to hear from you!

Benefits

Staff meal provided

Staff discount

Monthly sales incentives

Overtime pay

Variable Bonus

Medical & Dental benefits

Qualifications

• High willingness to learn.
• Good communication skills and a friendly, customer-focused attitude.
• Previous experience in F&B or kitchen operations is preferred.

Responsibilities

• Lead and support the service team during daily operations.
• Deliver excellent customer service with professionalism.
• Handle guest feedback and resolve issues promptly.
• Coordinate seating and reservations during peak hours.
• Train and guide junior service staff.
• Ensure cleanliness and upkeep of the dining area.
• Assist in cashiering duties and ensure accurate billing.
• Work closely with the kitchen team for timely food service.

Skills

Good communication skills

Customer-focused attitude

Job description

💓Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.💓

On top of the Australian cafe and restaurant concept, we also haveSpanish, Taiwanese and Japanese restaurant concepts.

📢Benefits :

• Staff meal provided
• Staff discount
• Monthly sales incentives
• Overtime pay
• Variable Bonus
• Medical & Dental benefits

🔪As part of the service crew, your job responsibilities includes 📑:

• Lead and support the service team during daily operations to ensure smooth workflow.
• Deliver excellent customer service with professionalism, warmth, and knowledge of the menu.
• Handle guest feedback and resolve issues promptly to ensure satisfaction.
• Coordinate seating, reservations, and queue management during peak hours.
• Train and guide junior service staff on SOPs, service standards, and product knowledge.
• Ensure cleanliness and upkeep of the dining area and service stations.
• Assist in cashiering duties and ensure accurate billing and payment handling.
• Work closely with the kitchen team to ensure seamless communication and timely food service.

Requirement

• High willingness to learn
• Seeking career growth
• Good communication skills and a friendly, customer-focused attitude
• Previous experience in F&B or kitchen operations is preferred but not required as training will be provided

🫵 If you’re the right fit for our team, send your application here! 🫵
👋 We look forward to your application! 👋